DonkieHost wont give refund - Ridiculous!!

[Ashleyuk1984]

I purchased a Rapidleech account with DonkieHost, but although their website says 3 Day Money Back Guarentee... They don't uphold that AT ALL!!!

After using their service for a couple of days, I felt unsatisfied with it. So I sent them an e-Mail.

Hello,
I have used your services for a couple of days, but found it to be not as fast as I hoped it would be. Also, the ability to have full access as such and make certain modifications is not there - ie. modify the MD5.php which I rely on a lot.

Therefore I would like to have a refund as I am within my 3 days of using your system.
Thank You.

This was DonkieHost's response

Hello,
Money back guarenteed is only applicable for server downs or other problems with the server, that are in our terms of use.
Speeds are good if your download and upload to filehosts in USA, for filehosts in Europe are lower speeds but if you only upload to filehosts in Europe, then you should not have purchase USA Rapidleech.
In the table of plans are specified that we dont give FTP or cPanel access because we provide our own addons and premium accounts that's why we provide a upload accounts editor.
I do not understand what modification you need to make to the MD5, in any case send us your MD5 customized and we will add it to your Rapidleech.

Regards

My Response

Hello,
Why is Money Back Guaranteed only applicable for server problems??

It says on your website:
//////////////////////////////////////////
We have a period of 3 days to give back the money. If you are not satisfied with our service, we will refund your money.
//////////////////////////////////////////
------------------------------------------

It says in your Terms of Use:
//////////////////////////////////////////
Refund and Disputes:
All payments to DonkieHost are non-refundable after 7 days account activation period, 3 days for Rapidleech accounts. This includes any one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. You can NOT open any dispute to paypal, your card issuer or any other third party. If you do so, your account will be terminated immediately. Your refund request will be cancelled and no refund will be provided. Setup fees are not refundable.
No refund on cancellation of dedicated servers.
//////////////////////////////////////////
------------------------------------------

It does not say Money back guaranteed is only applicable for server downs or other server problems. You said this is in your terms of use.... Where??? I cant see it.
Regarding your statement on your website: "If you are not satisfied with our service, we will refund your money."

I am not satisfied, so therefore I am fully entitled for a refund.
Regards

DonkieHost

Sir, read this

---------------------------------------------
Pol?tica de Reembolso:

* Para los planes de Web Hosting y Resellers usted dispone de un plazo de 7 d?as para solicitar el reembolso del dinero en caso de que no est? conforme con el servicio.
* Los planes de Rapidleech y VPS disponen de 3 dias para solicitar el reembolso. N?tese que el reembolso s?lo es aplicable por ca?das u otros problemas en el servidor.
* Los servidores dedicados no tienen reembolso por cancelaci?n.
* No se realizar? reembolso si usted viol? alguno de nuestros t?rminos de uso.
* Los pagos por CuentaDigital no son reembolsables.
* La tarifa para alojar scripts nulled en los planes por post no es reembolsable.
* Para solicitar la cancelaci?n y posterior reembolso debe abrir un ticket de soporte. No puede abrir una disputa en PayPal o proveedor de tarjeta de cr?dito, si lo hace su cuenta ser? terminada inmediatamente y no se le proporcionar? reembolso alguno.
* Deber? ser lo m?s detallado posible al momento de especificar la raz?n por la cual usted cancela el servicio, solicitudes de cancelaci?n sin razones o no acordes dar? lugar a que no sea procesada.
---------------------------------------------

For more than in our web site says 3 days of money back guarantee, you should always read the terms of use before purchase a service.

Regards

Me

I am not Spanish. I am English. That is why I read your ENGLISH Terms and Conditions.
Why are your Spanish Terms and Conditions different from the English Terms and Conditions??

If you had Terms and Conditions that were in Arabic, and it said that I would have to pay ?300 after 2 months of use, would you uphold that?? That is very bad management.

DonkieHost

Hello,
Our main language is Spanish, that the terms are not in your language does not mean that you cannot read, there are online translators to translate to your language.
Regards

Me

I can read perfectly fine, I read the Terms and Conditions that were supplied by YOUR TRANSLATOR on YOUR WEBSITE.
The terms and conditions are different. This is not my fault. How was I suppose to know that your Terms and Conditions that you have provided me with are incorrect ??

Lets say you were to offer T&C in 40 different languages, do you expect me and your other customers to translate them all, just on the off chance that they are different ??

Do I have a valid point?? This is ridiculous!!

Ashleyuk1984 Reviewed by Ashleyuk1984 on 24th Jan 2011. DonkieHost wont give refund - Ridiculous!! I purchased a Rapidleech account with DonkieHost, but although their website says 3 Day Money Back Guarentee... They don't uphold that AT ALL!!! After using their service for a couple of days, I felt unsatisfied with it. So I sent them an e-Mail. This was DonkieHost's response My Response DonkieHost Rating: 5

[soft2050]

Well
I dont want to say about refund.
But that using translating site for reading terms and conditions is really Ridiculous!!

[Sponge Bob]

Well it was mentioned you wont get a FTP or cpanel as they use their own accounts. So you cant complain that you cant edit the md5.

Secondly why all the issues of talking alot with them when they tell u to send the md5 configuration and they will add it?

Wierdo..

[House_maniac]

they should refund you.

[snowmanrene]

I lol'd at their name.
then their unprofessionalism killed the joke entirely.

As a company it is their duty to update both languages to the same capacity as it can become a legal issue if it affects the wrong person.

But yes, you do have the right of way here. CHARGEBACK!

[Profit]

Donkiehost should be DonkiePUNCHED IN THE FACE!

[Ashleyuk1984]

Yes it is.
I would like to point out that I DID NOT use a translating website to view their Terms and Conditions in English.
There Terms and Conditions are located here, in English.

http://en.donkiehost.com/tos.html

[Ashleyuk1984]

Well it was mentioned you wont get a FTP or cpanel as they use their own accounts. So you cant complain that you cant edit the md5.

Secondly why all the issues of talking alot with them when they tell u to send the md5 configuration and they will add it?

Wierdo..

I'm not "complaining" that I can't use my own MD5 file... Thats not the full issue, I just don't like the service at all. And especially with all this... puts the cherry on top!!

[l0calh0st]

Why did you ever went with such host? DonkieHost lol.

[Faizann20]

Donkia Host!

The title says all so why u trust them!