The Official Payza Support Thread

[kof_p]

@Payza_Advisor: Payza is located in Canada like Alertpay?
Also, where can I check your fees ($ or %)? I've received some funds and I see that these funds are not complete, I assume there are fees but I would like to know how much this is.

[praveer]

Thanks Marco.

[gamelord]

Hello,

When will be payza pre-paid cards roll out in India?

Also, for verification, where should I send the documents. Can you please guide me?

[Payza_Advisor]

hello

Can i order payza card but my account still unverified ?

I have driver?s license and only have utility bill dated last 6 monts

Hello sequelae,

Once you place your order, you will be asked to submit a photo ID and proof of address. Can you provide us with a recent banking statement? The document would have to be no older than 3 month old.

Kind regards,
Marco

---------- Post added at 03:03 PM ---------- Previous post was at 02:59 PM ----------

@Payza_Advisor: Payza is located in Canada like Alertpay?
Also, where can I check your fees ($ or %)? I've received some funds and I see that these funds are not complete, I assume there are fees but I would like to know how much this is.

Hello Kof_p,

For the most part our members have a regular fee structure. This would mean that incoming payments received by Personal Pro or Business accounts will be deducted 2.5% plus .25 cents. Here is our fees page linked bellow. Let me know if you have any additional questions!

https://www.payza.com/support/payza-transaction-fees

Kind regards,
Marco

---------- Post added at 03:04 PM ---------- Previous post was at 03:03 PM ----------

Thanks Marco.

No problem

---------- Post added at 03:09 PM ---------- Previous post was at 03:04 PM ----------

Hello,

When will be payza pre-paid cards roll out in India?

Also, for verification, where should I send the documents. Can you please guide me?

Hi Gamelord,

For now we are facing limitation imposed by the Indian financial authorities as well as the Indian government who make it near impossible to have outside card issuers provide their services inside of India

If this changes, you can be sure we have you in mind.

Wishing you the best,
Marco

[methad0ne]

Dear Marco,

As you may/may not know, Payza isn't registered company and also doesn't authorized by FSA under EMR2011. Reminding all members of KWWHunction to stay away from Payza until they get government authorization for the issuing of electronic money.

Thanks,
Kind regards

Can you, Marco, tell anything about I wrote above?

[Payza_Advisor]

Hello,

When will be payza pre-paid cards roll out in India?

Also, for verification, where should I send the documents. Can you please guide me?

To answer your second question, check out the link provided bellow. Submit Verification Documents will be one of the available options.

https://helpdesk.payza.com/index.php?/Tickets/Submit

Also, just to keep you on the aware side of things, our verification process is delayed but we are doing our best so that all requests are taken care of. Once you submit your documents, wait for us to get back to you. There is no need to resubmit them, this will actually lower your priority in our queue, further lengthening our response time.

We will await for your documents.

All the best,
Marco

[abdullah2k]

Hello

Sir happy to see your Support Thread on this forum.

I like to know you that i am tried call on your support center and waited more than 30 mins no Operator come

I withdrawal my money since 2 months almost not got so far even submitted documents and verified.

You Support team message me since week ago that you will get money in 2 Business Days so far week now nothing i received?

I sent you all the things you need to track me.

Hope to get my issue solved asap i am fraustated now!

[Payza_Advisor]

Can you, Marco, tell anything about I wrote above?

Hi Methad0ne,

Thanks for your comments, I will pass it on to the appropriate department. I can get back to you on that once I hear from my Compliance Team who are presently out of the office.

Kind regards,
Marco

[kamrandahir]

WTH my account still inactive i already send u proves

20 days gone no reply from ur site y
when u active my account????????????????????????????????

Ticket ID #MVN-514-61330

Ticket ID #UKV-253-715

[bhanuprasad1981]

my customer trying to send me money of invoice all he gets :-

The member you are attempting to send money to cannot receive transfers or payments at this time.


my status is business verified and he is trying send money directly not using whmcs.