KnowinServers.com - 1 Gbps-100 Mbps VPS/RDP from $15/month (German, Netherlands, USA)

[dangnhap307]

I have purchase your VPS, and I can not connect to this VPS. At first I think it is in the set up time (As your service, 1-24h setup time for windows VPS). After 24h, I still can not connect to the VPS. So I cancel it and buy another service(I dont have too much time to wait...). I opened a ticket, and supporter tell me that you do not refund for more than 24h. (But 24h is the time for setup, how can i know it work or not ?). The supporter said that he can opened the VPS again for me, I accepted. But after all, I still can't connect to the VPS( picture below):

and the VPS status still Terminated(Supporter tell lie ???)

Now I just want my money back because I found another better service.

Here is the chat log:

viet nguyen
Client

07/07/2011 21:49

Since the buying day till now, I can not login to this VPS ? And now it was Terminated ?
Is anything wrong?

----------------------------
IP Address: 123.22.153.41
Allan Charles
Staff

07/07/2011 21:50

You have placed the cancellation request for the VPS on - 06/07/2011 17:49 - Cancellation Request Confirmation

Thank you
Allan C.
Senior Admin,
KnowinServers.
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viet nguyen
Client

07/07/2011 21:57

May I ask for one more question,
Can I have my money back or not?
Thank you

Allan Charles
Staff

07/07/2011 22:12

We Do not provide refunds after 24 hours of ordering the service.

Thank you
Allan C.
Senior Admin,
KnowinServers.
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viet nguyen
Client

08/07/2011 07:29

So what happen to me, no VPS & no money back ?
In your service, the setup time for windows VPS is 1-24h, so I have to wait more than 24h and still can't login to VPS, that why I cancel it. And now I have nothing, don't you?

Allan Charles
Staff

08/07/2011 21:06

You could have open a ticket before placing the cancellation request ??

I can re-active your VPS if you wish.

Thank you
Allan C.
Senior Admin,
KnowinServers.
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viet nguyen
Client

09/07/2011 08:25

OK, reopen it for me,
Thank you

Brett Hodges
Staff

09/07/2011 09:24

Main IP Address: 178.162.234.87

Username: Admin
Password: 66q7****

Regards,
Brett
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viet nguyen
Client

09/07/2011 13:09

I still can not connect to this VPS

Allan Charles
Staff

09/07/2011 21:05

It is working fine here.

Thank you
Allan C.
Senior Admin,
KnowinServers.

[gtaclub]

@dandnhap307
Please slide tag for ur pic...

[masterb56]

Your vps is unreacheable

[rocketo panchi]

servers down again?The previous downtime that I had was only 2 days ago for christ sake.

[arpitpaltani]

I have purchase your VPS, and I can not connect to this VPS. At first I think it is in the set up time (As your service, 1-24h setup time for windows VPS). After 24h, I still can not connect to the VPS. So I cancel it and buy another service(I dont have too much time to wait...). I opened a ticket, and supporter tell me that you do not refund for more than 24h. (But 24h is the time for setup, how can i know it work or not ?). The supporter said that he can opened the VPS again for me, I accepted. But after all, I still can't connect to the VPS( picture below):

and the VPS status still Terminated(Supporter tell lie ???)

Now I just want my money back because I found another better service.

You place a cancellation request after a Month of ordering the service , And you expect a refund ??

Sorry but this does not work here !.

Regarding your VPS , Open a ticket and We will check it.

servers down again?The previous downtime that I had was only 2 days ago for christ sake.

Data-center are having router problems , We can not do much in it.

[xiona_marie]

im planning to have a KS NW100 (Windows|Netherlands)..

is this server is up? i dont want to have any troubles upon purchase, i just read that there are downtime in some area..

and does Windows have the capability to run sBorg?

thanks!

[sboone0]

ticket #516579

dangnhap307 is my friend. All he said is really.
@arpitpaltani: anything wrong ?

@xiona_marie: server is still down.

[dangnhap307]

You place a cancellation request after a Month of ordering the service , And you expect a refund ??

What a joke?
Can you see the registration day??? Up till now it not been a month

I placed a cancel after more than 24h but less than 48h(100% Sure). Because your service said that the set up time is 1-24h, so I have to wait at least 24h to know that VPS is working or not! Why do you always tell lie!

[xiona_marie]

thanks sboone0! ill try to purchase in some other day when they are finish fixing their problems..

[sboone0]

.:KnowinGlenn:. just view topic, i wonder why he don't reply. By e-mail they inform that they refuned for my friend, but not... i hope they won't become scammer.
P/S : my ticket haven't been solved #516579. my vps is still down....