hi,
i want to make public a topic about email exchange from me and Wupload Support because I think people need to know.
Request #12307
user, Aug-25 17:29 (EDT):
hi everybody,
please check your download counter because it doesn't count correctly when a file is downloaded. I've noticed this problem since 3 days (23-24-25 august)
I've tried to download some files from different PCs (obviusly not logged in) and then i checked the counter but it didn't increase
i provide you the id of one of files i have downloaded that the system doesn't count::
Please check your's log files because there are lot of files like this
I'm interested to upgrade my account to Premium, but if these problems won't be fixed i will be constrained to change host
i don't think that is my account's issue but maybe a system's bug
Let me know as soon as possible
Yours faithfully
user
############################################
Samson, Aug-31 17:08 (EDT):
Hi,
We obviously do not count downloads if you're downloading your own files.
Thank you,
Wupload Support
############################################
User
Hi,
Thanks for your reply
However there is something strange in your answer
I wrote that i've try to download, obviously not logged in, so i'm an anonym user.
I don't want to earn, downloading my own files for all this time(I've noticed this problem since 23-24-25 august.), that i upload them before by myself. I've got the original on my hdd.
I've read in some blogs that other user's have the same problem, i don't believe all those users are download themselves files.
So
"My friends" have downloaded other files and they told me that the file work fine, so i'm sure that they downloaded all the parts of them.
i've got other id, that counter doesn't increase such as:
and i can give you many others...
Please check yours log files and match the IP of the users that downloaded theses files.
these others that are the other parts of the same file was counted:
Can i have a more exhaustive reply?
I'm almost sure that is a system's bug or something like this
Can you explain me what's mean that the file was updated i.e. [Updated On: 2011-08-21 17:07:59] when it was created [Created On: 2011-08-18 18:20:26] maybe something/someone have update the count.... because there is not something else to update, i don't have renamed or moved them.
Let me know as soon as possible
Thank you
user
############################################
Samson
Hi,
Your download counter fluctuates between 20 and 135 downloads a day. This is not a bug in our system, as it is more like your download stats aren't consistent.
Thank you,
Wupload Support
############################################
User
hi,
so about you the problem was solved? Sure?
It seemes to me that your answer don't fit my question, for the second time. It is not a professional behaviour.
I didn't ask yoy about the total download number or if there are consistent or not.
You didn't explain me the actual reason why some of my counters are not increasing. It's not possible that a counter values 0 while another counter values 2 or 3, because some people tell me that they successfully downloaded every part of the file.
You didn't explain me as well why the file seems to heve been modified 2/3 days after the upload. (new update Created On: 2011-08-18 18:20:25 Updated On: 2011-09-05 12:24:28)
"This is not a bug in our system" must be that there are an agent or a job that update the counter of the file periodicaly, to seems that a file was not downloaded where it realy was
Let me know
Thanks
############################################
Samson, Sep-15 10:54 (EDT):Hi,
I'm not sure what kind of answer you're expecting. Want me to throw you an extra 200 free downloads? Are you seriously expecting to tell you why your counter is not increasing?
Here are a few reasons: No one wants to download your file specifically when there are thousands of other link consisting the same file. Or maybe people aren't interested in what you're uploading. Or maybe because they have other consistent site owners who are posting the same files as you but are more reliable on their updates. These are just a few of the bunch.
You jumped from 21 downloads to 135 downloads in a day, should we be worried and accuse you of download fraud? You only made 1 sale in about 2500 downloads, is it also our fault that you didn't get more sales revenue?
I apologize in advance that you didn't get the answer you so much desire. However it doesn't change the fact that your files are not being downloaded. If you're a constant uploader with 500 downloads a day and then you have 30 downloads in one day, then maybe there is something wrong. However, that is not the case.
And you stated that when you download you're an anonymous user. Just because you're an anonymous user doesn't mean that your IP has changed, thus the download still points to the owner/uploader of the file.
Currently you're not e-mailing support because you have an actual problem. You're e-mailing us because you're not seeing the 'right' number of downloads as you wish. You didn't encounter a actual bug; but because you ''think" there is a bug, we should be prompt to go find something that doesn't exist. That, is not an error we can fix. Next time if you can't upload a file onto you account, then maybe I can help you out.
Thank you,
Wupload Support
############################################
user, Sep-16
Hi,
I answer to what is written:
"I'm not sure what kind of answer you're expecting"
- I'm just expecting an answer that's inherent with what I'm asking (if I ask you why the counter's not working, I'm not interested in knowing that the downloads are not consistent and that number is between 20 and 135)....
- I expect to receive an answer at least, I've asked you about the files update twice
"You didn't explain me as well why the file seems to heve been modified 2/3 days after the upload. (new update Created On: 2011-08-18 18:20:25 Updated On: 2011-09-05 12:24:28)"
"Want me to throw you an extra 200 free downloads"
- I don't want your charity, I simply want the counter to work correctly, if a file is downloaded 20 times, the counter must value 20, not 10 or 0.
"Are you seriously expecting to tell you why your counter is not increasing?
Here are a few reasons: No one wants to download your file specifically when there are thousands of other link consisting the same file"
- this is not the situation, I am sure that my friend downloaded all the parts that compose the final file, so I don't care if other people don't want to download my files, at least one person did it, so the counter is not correct; moreover, many files are protected with a password, so you cannot download various parts from different sites.
"Or maybe people aren't interested in what you're uploading. "
- This is not what we are talking about
"Or maybe because they have other consistent site owners who are posting the same files as you but are more reliable on their updates."
- This doesn't concern my question, we are not talking about this
"You jumped from 21 downloads to 135 downloads in a day, should we be worried and accuse you of download fraud? You only made 1 sale in about 2500 downloads, is it also our fault that you didn't get more sales revenue? "
- I never mentioned the downloads amount, and no one ever said that it's your fault if I don't earn enough, have I made myself clear?
"However it doesn't change the fact that your files are not being downloaded"
- I don't agree, as I said before, I am sure that the file was downloaded completely, and only some parts of the file seem to have been donwloaded.
"And you stated that when you download you're an anonymous user. Just because you're an anonymous user doesn't mean that your IP has changed, thus the download still points to the owner/uploader of the file. "
- Ok, this remark is right, even if with jdownloader (that you suggest to use) it is possible to restore the router, getting a new IP
"You're e-mailing us because you're not seeing the 'right' number of downloads as you wish."
- That's not the number of downloads that I wish, that's the number that actually is, I never said that I want 200/300 downloads when maybe, as you said, people are not interested in my files, I just want what is mine.
"Next time if you can't upload a file onto you account, then maybe I can help you out. "
Thanks for your availabilty
have a nice day
user
PS: let me know about the update
############################################
I'm still waiting for an answer
PS: is the third time I ask for explanations regarding the update, maybe you answer me Willy.
############################################
what you think about this new game from wupload?
the download counter goes from 49 to 50 to 49 again!
Thanks to Wupload for amusing me!!
sorry if I went along, but there was no other way to get an overview of the situation
tonel_77
themaRegister - register to forums...
Version 3.55 released. Open older version (or...