I was very specific about that you suspended my account at same time you sent a email. I Not said after or before.
Timeline
1- Set a torrent to download (600Gb My only mistake)
Server does not got quota limits (your mistake)
2- I'm back to transload it and got sborg suspended
3- Check a email
4- Reply email
5- No answer
6- Try live chat
7- No live chat answer

So
No notification, just got a suspended account becouse of a little mistake and you said "I caught you and not suspending coz it was our mistake not enabling the quota."
Please unsuspend my account

PS You are very unprofessional
Please dont sent client email to the public