Can i ask a refund ?

[vorazeal]

Hi

Was wondering a thing, so thought to ask a question.

Recently we moved to a new server, the speed was very slow from the day it was in the server.

Even made a support ticket because forum speed was v slow, certain time it did not even load, they told me they will fix it soon.

Later even without notifying they directly suspended my website saying its taking load saying that we observed from past 24 hours and your website is taking load so we suspended it.

Isn't it good when they could have atleast told me after monitoring for 1 hour that " your website is taking load and please look into it ".

So, should i ask for a refund ?

vorazeal Reviewed by vorazeal on 7th Nov 2011. Can i ask a refund ? Hi Was wondering a thing, so thought to ask a question. Recently we moved to a new server, the speed was very slow from the day it was in the server. Even made a support ticket because forum speed was v slow, certain time it did not even load, they told me they will fix it soon. Later even without notifying they directly suspended my website saying its taking load saying that we observed from past 24 hours and your website is taking load so we suspended it. Rating: 5

[Ashleyuk1984]

How long have you had hosting with this new provider?
Sometimes hosts offer a 7 day money back guarantee.

In your opinion, is your website heavy? Have you ever ran GTMetix on it to help optimize your website?
Shared Hosting? or VPS? or Dedicated?

[JoomlaZ]

prolly u used shared hosting. if u then even they cant suspend saying u using over resources. get a vps and good go. and about refund it depends on the host and if m really in ur place i dont care about the meager $ but u can ask ofcourse coz its ur hard earned money

[Lock Down]

prolly u used shared hosting. if u n vs they cant suspend saying u using over resources. get a vps and good go. and about refund it depends on the host and if m really in ur place i dont care about the meager $ but u can ask ofcourse coz its ur hard earned money

Who told you they can't suspend you when you are using a vps?

They can and they do. Many hosts are using the cheaper software and can't control the resources properly so they will suspend you.

[Krun!x]

Do they have a refund policy? If not, they should at least pro-rate refund you. It's what we would do.

Who told you they can't suspend you when you are using a vps?

They can and they do. Many hosts are using the cheaper software and can't control the resources properly so they will suspend you.

There is no a stable way to control disk I/O on a VPS, unfortunatelly.

[vorazeal]

prolly u used shared hosting. if u n vs they cant suspend saying u using over resources. get a vps and good go. and about refund it depends on the host and if m really in ur place i dont care about the meager $ but u can ask ofcourse coz its ur hard earned money

well, for like 60-70 users online at a time, and with 9500 posts, i think shared hosting is enough as it can handle it. Well, yes its hard earned money, costed 8$ for plan and website getting suspended in just 2 days and even was slow when it was not suspended certainly feels hurt.

[nba517]

yes you can ask for refund,if they don't give your money back then you should claim that they are scam

[vorazeal]

How long have you had hosting with this new provider?

Just 2 days.

In your opinion, is your website heavy?

well it should not be heavy, i had talk with IPS staff, but yes as host claims its heavy their are certain mods which would had lead to high load which i am unaware about.

[.nItIsH.]

Obviously you can ask for the refund, you opted for their service and didn't enjoy being with them. You paid them for that, its your money.
You haven't liked their service and its your right to ask for the refund

[Ashleyuk1984]

Well if it's only 2 days then check with your provider if they have a refund policy? Like I said, sometimes hosts have a 7 day money back guarantee (no questions asked) type of policy.

Just ask. That's all you need to do. Obviously, the sooner the better.