alertpay dispute

[subha86]

how to launch alertpay dispute ??

subha86 Reviewed by subha86 on 15th Nov 2011. alertpay dispute how to launch alertpay dispute ?? Rating: 5

[AlertPay Team]

Hi subha86,

Hi,
You can file a transaction dispute, if you have paid for a good or service that has not been provided to you.
Before filing a dispute, please contact the seller and attempt to resolve the issue as most disputes can be resolved with proper communication.


If you are unable to resolve the dispute in this manner and there is no co-operation on the seller?s behalf, you can continue with the Transaction Dispute process. Please note that you may only dispute a transaction up to 30 days after the date of the transaction.

You may initiate your dispute by visiting https://helpdesk.alertpay.com/ and sending us a support ticket. Select "Transaction Dispute" from the ticket categories and be sure to include the following information:

? Full name:
? Email address you used for disputed transaction:
? Seller/recipient email:
? Seller website URL:
? Reference Number(s) for disputed transaction(s):

Please include the reason for the dispute, a detailed explanation of the issue and any proof that might influence the outcome of the dispute (screen shots, tracking numbers, etc.) and we will do our best to mediate the situation.


You can also find more information regarding the process on our website; https://helpdesk.alertpay.com/index....4&pcid=0&nav=0


Thanks
-Luke

[subha86]

thanx a lot..