Bad experience with Ecatel

[Krun!x]

They are good if you want to host crap, they don't care. I fail to see why would anyone use them for anything else.

[Kw3rLn]

What you need is a true host. Amerinoc is your choice.

[Teks0427]

Ecatel is number 2?! My current provider is near the bottom of the list ... Hmmmm... That list made me really stop and think...

[Sp32]

Ecatel have been fine for me, it just depends on your situation/circumstances. They have been more than ideal and their support has been fine. After all, you can't expect support to reply within minutes, a day to reply is usually a good time frame to expect of someone.

[Teks0427]

Their customer support could suck for all I care... As long as their hardware's reliable and connection stable, you won't need their customer support staff...

Besides, I guess I can handle rude customer support people because I've handled rude CUSTOMERS a lot of times already!

[Post4Host]

I've never tested them, but I've considered them, glad I decided not to go with them.
You can turn it however you want, but they are very unpro, to me they even act childish.

I've read the thread on WHT and really I was astonished. Let us be fair I'm a client and I know clients can be big dickholes, so can I be, but they way they talk to their customers, they even threatened that client. It's really a shame. The image that I have of them right now is that it's run bunch of 16 years old kids.

A good hosting company, in whatever situation, always gives a brief and neutral reply.
I hope they start pulling conclusion about this and change the future of Ecatel.

[snowmanrene]

I've never had a problem with Ecatel when I was with them.
Although their support might not be the fastest or the best mannered, they were always cool and respectful during their correspondence with me, be it with random emails or support tickets.

That aside, their network was one of the best I used at the time, and I never got less hardware than what I paid for. I even know server admins that bought servers and got EXTRA than what they paid for. Paid for 4GB RAM, got 8GB, paid for a 5TB 100Mbit, got a 100Mbit dedicated etc at no extra cost to them.

Yeah they get alot of problems with their upstream providers but only because they allow a lot of shit on their network. No matter how many bad reviews you find, they've been around a while now and they're still going strong, just goes to show how they're still reliable in some cases.

[jayfella]

I have to agree that asking a whole bunch of questions does usually result in a customer that is "just not worth the money" - I do it myself. They want you to answer around 20 questions, then they "consider buying it in the future" - or when they have purchased it, they ask you every question from A-Z about how to use it.

Personally, its business. People like that are not worth the profit you make. I would rather they keep their money, because it's not worth my time helping them so much.

I say this with a pinch of salt, and also that this is very rarely the case. probably one or three in 500.

Secondly, i have to say that I do not contact customer support very often, but when I do, I expect an answer in a reasonable timeframe, and "High Priority" emails to be answered within a few hours. If my server is not working, I want it working, and I want it working NOW. Its as simple as that.

So.. Yeah I can understand not wanting to do business. Everybody reserves the right to say "no thanks" without reason. But.. Customer support is a major part in maintaining a customer-base and indeed more customers.

I should also probably say that i have never purchased an Ecatel server. Just thought i'd give my opinion.

Anyway. /rant.

[dotvps]

They've been good to me apart from denying us more services

[-Im.z2ight-]

The company has sucked for awhile, move on.