I think he did send them everything they asked, but he is still on "hold" waiting to get his account fixed.

I'd say contact them again by email, better yet call them everyday asking for updates.
RT Reviewed by RT on . AlertPay Account Status Temporary Hold :( Hello Sean AlerPay Team 24 days ago I Have receiveda message from AlertPay Customer Support Named ( Account has been breached‏ ) And asked me some data It's Rating: 5