AlertPay Account Status Temporary Hold :(

[HostHatch]

@DownServ: Same thing happened to me, and I got the same messages from them. I still have not heard back.

HostHatch Reviewed by HostHatch on 22nd Nov 2011. AlertPay Account Status Temporary Hold :( Hello Sean AlerPay Team 24 days ago I Have receiveda message from AlertPay Customer Support Named ( Account has been breached‏ ) And asked me some data It's Rating: 5

[AlertPay Team]

Hello Sean AlerPay Team
24 days ago
I Have receiveda message from AlertPay Customer Support
Named ( Account has been breached‏ )
And asked me some data
It's
I have to respond to them and I added all the required data in the message

And then AlertPay Customer Support reply This Message And Say
Then I received this message
Since then, I did not receive any message
I am in very need for this the account because it is now " Account Status Temporary Hold "
I can not send or receive money through this account
Thank you for your interest
Best Regards ,

@DownServ: Same thing happened to me, and I got the same messages from them. I still have not heard back.

Hi DownServ,

Your account being kept on hold for 24 days and the request for further information would suggest to me that the information you provided was incorrect or our security department weren't completely satisfied with the information. This is what would have delayed your issue.

After you received that last email from Yves, it shouldn't take too long for your account to be restored, and our team will contact you as soon as possible.

@HostHatch this applies for you too.

Thanks
-Luke

[sambne]

Its been 5 days since noticing my account on temporary hold, and the only option that I see with the notification is their phone number.

I am a Personal Pro verified account.

As an Australian living in Indonesia, the time difference as well as cost of calling overseas is not justifiable.

Have written 2 times to support, and only received the support ticket numbers, but no further reply or clarification.

It is frustrating not knowing why the account is in this status, and worst is that they do not even bother to notify, nor respond.

What if I had a disability and can not use a phone?

This is all I see after logging in:

"Account Status Temporary Hold
The following will not be available to you during this hold:

Make payments
Request Money
Deposit or withdraw funds
Close Account
How to contact us
Phone: (514) 748-5774

Hours of operation
9:00 a.m. to 5:00 p.m. EST (Monday to Friday)"