Fileserve is stealing from me

[usneek]

Since the beginning of the month I have been blocked by fileserver because I download from my dedicated server and later I got my files from that server when I want and from wherever I want.

But they blocked me for that with the known error message Unknown landing error.

I contacted them and they told me that they were looking the problem a week later.
One week later from that first message they told me that my account was fixed, but it wasnt fixed, the same unknown landing error.

I told them that and no message from them (another week later and the third without service since the beginning of the month).

I was send here from a message in jdownloader and I sent a message to RickyFS telling him that situation, and this was his answer:

"You're not an affiliate and you're using an RDP.

That could either mean:
-You take files and reupload them to a competitor
-You take files and let your friends download from this RDP

It can't mean anything else besides that."

What the F*** means RDP and what am I doing wrong? I download from my dedicated server at 100 mbits or more, and later I get it from that server to my home, so could anyone tell me why are they stealing my money?
Because three weeks since my last payment and I have been three weeks without service and counting.

Thanks

usneek Reviewed by usneek on 23rd Nov 2011. Fileserve is stealing from me Since the beginning of the month I have been blocked by fileserver because I download from my dedicated server and later I got my files from that server when I want and from wherever I want. But they blocked me for that with the known error message Unknown landing error. I contacted them and they told me that they were looking the problem a week later. One week later from that first message they told me that my account was fixed, but it wasnt fixed, the same unknown landing error. I Rating: 5

[Jesse]

http://www.besthostingforums.com/95-...al-thread.html

[usneek]

So, basically the problem is that I use a dedicated server to download from fileserve?

A dedicated server I do not share with anyone??

If that is the reason they shoud have send me an email (I was a recurring customer) to inform me about that, not just block my account.

And what is worst, they tried to fix my account (and I have the e-mail send from customer support) but they dont even success in that (doesnt speak well of their technical support).

This is the email they send me:

from Fileserve Support customercare@fileserve.com
to xxxxxx@gmail.com
date Thu, Nov 17, 2011 at 9:38 AM
subject [#963166] [Premium]FS: Others [NOT DMCA REQUESTS]
mailed-by fileserve.com
Important mainly because of the people in the conversation.
hide details Nov 17 (6 days ago)
-- do not edit --

xxxx@gmail.com,

We apologize for the inconvenience this may have caused you. As checked and confirmed by our IT team, the error you are encountering for the past days has already been resolved.

Kindly try again and see if you encounter the same problem. Make sure to clear your cache and temporary files.
If you still experience the same issue, please send us a screenshot so we may asked our IT to checked again for you.

Thanks!



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