FILESERVE DOES NOT RESPOND TO CUSTOMER COMPLAINTS

[meatball2001]

This forum is my last resort. I've completely run out of patience.

I've been a PAID premium member of Fileserve for well over a year (probably close to two, actually...) and I've been very, very happy with them......up until about three months ago. Let it be known, I am not a wealthy man, and can afford only so many PAID premium file-sharing services per month....three, to be exact. And I select the three according to my personal needs and priorities, which are simple: ONE - download speed; TWO - unlimited parallel downloads.

Fileserve is vastly superior (for me, at least) in the first category. Download speed is, and continues to be, outstanding.

However, beginning just about three months ago, they've been failing me COMPLETELY in category two. For reasons unknown (nothing has changed on MY end...same computer, same ISP...) their system began limited my parallel downloads to only TWO. I have complained to them and complained to them, until my fingers bled, about this issue, using their own "Contact Us" link right on their homepage. They have answered my emails exactly ZERO TIMES. I've sent them no less than TWELVE emails via their "Contact Us" link, with increasing anger and ALL-CAPS, as they've continued to ignore me over and over and over.

I am now exploring some legal avenues to get Fileserve to respond and to do something about this problem. They promise "Unlimited Parallel Downloads" to PAID premium members, right there on their home page, yet for the past 12 weeks or so, for me, they have NOT delivered on that promise, and they don't seem to care that I'm experiencing this problem.

In conversations with a number of online friends and acquaintances about this issue, it's been suggested that I should give Fileserve ONE FINAL OPPORTUNITY to respond to me, and to fix the problem, and that I should do so using this forum.

So there it is. FILESERVE, CONSIDER YOURSELVES NOTIFIED. This is your last opportunity, as far as I'm concerned, to make good on a contract. Fail me this time, and I WILL explore those aforementioned "legal avenues."

Let's see what happens. My next email goes to the Better Business Bureau.

Ken in Boston

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meatball2001 Reviewed by meatball2001 on 5th Dec 2011. FILESERVE DOES NOT RESPOND TO CUSTOMER COMPLAINTS This forum is my last resort. I've completely run out of patience. I've been a PAID premium member of Fileserve for well over a year (probably close to two, actually...) and I've been very, very happy with them......up until about three months ago. Let it be known, I am not a wealthy man, and can afford only so many PAID premium file-sharing services per month....three, to be exact. And I select the three according to my personal needs and priorities, which are simple: ONE - Rating: 5

[Mr Happy]

Use their official support thread. The chances of them seeing this are slim.
"So there it is. FILESERVE, CONSIDER YOURSELVES NOTIFIED" is hardly accurate or fair considering your posting a topic on a random forum they have no control over.

[Wadibahi]

they are very bad
if u complaint more, they ban your account
they same do with me

[meatball2001]

Use their official support thread. The chances of them seeing this are slim.
"So there it is. FILESERVE, CONSIDER YOURSELVES NOTIFIED" is hardly accurate or fair considering your posting a topic on a random forum they have no control over.

Okay.....well, I'm new at this. Never had any major issues before with any filesharing service, to the point where I wanted to take action like this. I'm totally unfamiliar with this forum, so please excuse me for not knowing this was a "random forum" and an inappropriate space to post my complaint. I'll try to learn and follow your rules more carefully in the future.

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[CuraHack]

Please don't abuse CAPS

[iHate]

Here is the FileServe Official Support thread:
http://www.besthostingforums.com/95-...al-thread.html

[MiSiON]

Crap Filehost.

[avRo]

Fileserve behave with the customer is Master-slave type I wonder when I see the details of their official thread ..

[vgnheart]

@meatball2001 , Fileserve is a HK company. Email to BBB not going to help you

[masterb56]

As far as I can see it, with the growing complaints, Fileserve does not want Premium customers, period. Just download with a free account and you won't have any headaches. Plus most files today are found in other filehosts - why not go with Filesonic?