Quote Originally Posted by Ramon View Post
I write tickets before one day but no back me.
Tell me please the ticket number, or PM me your login, if this is true, will have a serious conversation with support. Thanks

regardman, sorry for not responding you, i have tonns of PMs and other forums too, that's just a big mess, so i miss a lot of info....

It's impossible to shut down the servers, cuz people every day buy premiums and they want to download files.

Did you ask support about that file disappearings? We had 2 hard drives in RAID broken, about 2TB files were gone, that's very rare situation that 2 hard drives get crashed at a time, but it happened.
Probably, your files were on em, and that's why they disappeared.