Hi,

I am sorry you are not happy with the service. But as discussed in the ticket we have a standard image for Ubuntu. It was created 6 months ago and has a customer base of well over 150 VM's exactly the same as yours. It is an unmanaged VPS and as it working when we sent you the details for the fist time - I have checked the SATA disk your VM is on an it passed all tests.

Please let me know if that all makes sense.

Thanks,
Danny