Fix the service, or issue a refund.

You have currently two tickets which have not got a response, but here you can respond?

You were unable to support the repeatable problem at SeedBoxOne, that is why I have an account at 100TBh. Now you can't support the new service.

Unmanaged does not mean unsupported. Your support has been neither Technical, nor offered any support other than rebooting, which I explicitly had to request.

Have you considered a career in chartered accountancy? Because it is apparent you are not cut out for the track you've chosen.