Quote Originally Posted by Weaselbuddha View Post
Fix the service, or issue a refund.

You have currently two tickets which have not got a response, but here you can respond?

You were unable to support the repeatable problem at SeedBoxOne, that is why I have an account at 100TBh. Now you can't support the new service.

Unmanaged does not mean unsupported. Your support has been neither Technical, nor offered any support other than rebooting, which I explicitly had to request.

Have you considered a career in chartered accountancy? Because it is apparent you are not cut out for the track you've chosen.
Hi,

Sorry about the mix up, as the server was working when delivered and I have checked the disk I would advise a re-install.

I am not going to lie, I am not an advanced Linux admin, but as stated with hundreds of VM's all working OK, I feel the service we provide to be suffice, 70 % of our business is recurring for at least 3 months so we must be doing something right.

I am not going to lie, I feel the service you have received from us has been troublesome, but I can only put this down to sheer chance, you have the same setup as all other VM's.

I am more than willing to provide extra time for the downtime. But don't feel a refund is required.

Let me know if that makes sense.

Thanks,
Danny

Quote Originally Posted by Abdur Rafi View Post
SeedBoxOne @ what about my service?
What do you mean by "massive influx of orders"?
If you don`t handle all pending request,then stop selling it,OK....
Hi,

The delay is actually with Leaseweb, we are waiting on 14 servers, I spoke to my account manager on Friday and they should all be setup by Tuesday. But the delay is out of our hands.

Setup can take 7 working days. As you don't currently have an active service I can offer a refund.

Let me know how you want us to proceed.

Thanks,
Danny