PayPal limited my account for no reason, now I can't send money or withdraw!

[JeremyIrvine]

So today I just logged into my email and receive this from PayPal:

PayPal is constantly working to ensure security by regularly screening the accounts in our system. We recently reviewed your account, and we need more information to help us provide you with a secure service. Until we can collect this information, your access to sensitive account features will be limited. We would like to restore your access as soon as possible, and we apologise for the inconvenience.
Why do I need to provide additional information about my account?
19 Jan 2012: We've noticed some changes to your usual selling activities and will need some more information about your recent sales.
(Your case ID for this reason is PP-001-632-164-145.)
How can I get my account access restored?

It's usually pretty easy to take care of things like this. Most of the time, we just need a little more information about your account or latest transactions.
To help us with this and to find out what you can and can't do with your account until the issue is resolved, go to the Resolution Centre.
We'll review the information you provide and email you if we need more details or when your account is back to normal.
Once you have completed all the checklist items, your case will be reviewed by one of our Account Specialists. We will send you an email with the outcome of the review.

And then they come up with this bunch of crap:

Begin a limitation reviewDate LimitedRequired ResponseStatusAction19 Jan 2012Provide InvoicesPlease confirm that you own the merchandise you're selling. Helpful documents include copies of sales receipts, itemised lists of goods sold and original bills of sale. Invoices must show date of purchase, name of wholesaler or supplier, a description of the items sold, quantity of items purchased and the amount you paid for the merchandise. We will handle your information in accordance with our privacy policy.Waiting for your responseResolve19 Jan 2012Supplier Contact InfoPlease provide your supplier's phone number and address to confirm the origin of the goods that you're selling. We will handle your information in accordance with our privacy policy.Waiting for your responseResolve19 Jan 2012Proof of posting/delivery of items to buyerPlease confirm that the merchandise was sent. You can provide online tracking information or a receipt issued by the postage company that shows the full name and address of the recipient.Waiting for your responseResolve19 Jan 2012Proof of posting/delivery of items to buyerPlease confirm that the merchandise was sent. You can provide online tracking information or a receipt issued by the postage company that shows the full name and address of the recipient.Waiting for your responseResolve19 Jan 2012Proof of posting/delivery of items to buyerPlease confirm that the merchandise was sent. You can provide online tracking information or a receipt issued by the postage company that shows the full name and address of the recipient.Waiting for your responseResolve19 Jan 2012Proof of posting/delivery of items to buyerPlease confirm that the merchandise was sent. You can provide online tracking information or a receipt issued by the postage company that shows the full name and address of the recipient.Waiting for your responseResolve19 Jan 2012Proof of posting/delivery of items to buyerPlease confirm that the merchandise was sent. You can provide online tracking information or a receipt issued by the postage company that shows the full name and address of the recipient.Waiting for your responseResolve19 Jan 2012Fax information about your businessPlease send us screenshots or itemised lists of products you sell and countries you sell to.Waiting for your responseResolve19 Jan 2012Provide more information about paymentsWe need information on certain payments sent or received from your account.Waiting for your responseResolve

I have not had a single customer chargebacked at me before so I don't understand why is my account being limited for no reason. I can still receive money but I can't send or withdraw.


My account is unverified by the way so if I do actually get it verified, will this remove my limitation or do I still have to submit all those info? Another thing is, how can I submit all those info when as you all know, I'm selling facebook likes which is intangible goods. How do I fax or upload info to them? Any advice on this will be greatly appreciated.

JeremyIrvine Reviewed by JeremyIrvine on 19th Jan 2012. PayPal limited my account for no reason, now I can't send money or withdraw! So today I just logged into my email and receive this from PayPal: And then they come up with this bunch of crap: I have not had a single customer chargebacked at me before so I don't understand why is my account being limited for no reason. I can still receive money but I can't send or withdraw. Rating: 5

[Belowthebelt]

First of all paypal is is fucking scam, they lock you into high transaction rates and screw you over like this.

Now, they will have to give you your money, simply put because it's not theirs; after an allotted amount of time passes by they will unlock the option for you to make a final withdrawal to your bank account, or you can ask them to mail you a cheque.

If you believe you have done nothing wrong, you probably are right, all it takes is one pissed off customer to file a complaint about something ( chargeback or not ) and they can lock your account up like it's Fort Knox.

I suggest you should start flipping the bill for a proper payment gateway alternative to paypal, this will help protect your business interest and money.

Always keep in mind paypal is a fucking scam.

I hope you are successful getting your money back mate.

[ruialessio]

Give them a call, I don't think it is hard for resolving this issue.

[masterbator]

well, just do what they told you to, provide the documents

[ceekeigh]

I was with PayPal Support before. Just provide them the documents they're asking & it's just a click on their tool.

[-sky-]

this is same with me i has been proof all document and my resolution center the are not problem again all has been fixed but my paypal still limit, i think their closed my account

[JeremyIrvine]

Okay I just rang up PayPal yesterday night and the situation got even worse. The reason they said they limited my account was because they found out I had multiple accounts and in their TOS, one user is only allowed to have 2 PayPals, one Personal and one Premier. Now I'm just puzzled because I only have one PayPal account and I told them that it could have been my siblings who registered another account with our address. Then they told me that they found out one account with the name starting with the letter "r" and ending with live.com (I kept asking them for the exact login of that account but they keep telling me they can't disclose and those crap), has a negative balance of -$1000+. And they said if I wanna remove my limitation on my current PayPal, I'd have to top up the $1000+ on that other account. So naturally, I was really furious and pissed off. I raised my voice at the PayPal staff over the phone and kept telling her I have no idea whose account that belongs to. Then she told me it could have been my brother and sister and I'd have to tell them that myself. I'm seriously pissed off right now, PayPal is bringing these 2 matters together when it's not even related.

So when I logged into PayPal this morning I got this message:

We recently noticed an issue with your account. To see what you can and can't do while your account is limited, go to the Resolution Centre.
Why do I need to provide additional information about my account?
19 Jan 2012: We've noticed some changes to your usual selling activities and will need some more information about your recent sales.
(Your case ID for this reason is PP-001-632-164-145.)
This limitation cannot be appealed against.

Now it's even worse because I can't even receive or withdraw money at all. I cannot even upload documents or send info to PayPal to remove my limitation Please tell me what I should do. Now I am really regretting I made that stupid phone call. I did ask my siblings about this but they denied. So it's not even fair to me, presuming someone registered a PayPal account with my address and he/she got that account negative so now I have to be responsible for that?

I'm really having loss of sleep over this now because with my current account, I have a lot of money being held and they were all my hard earned money.

Belowthebelt: I totally agreed with what you said. PayPal is seriously a scam. Do you know how I can solve this now?

ceekeigh: You worked with PayPal before so I guess you know the ins and outs of PayPal very well. Do you have any idea how I can solve this? I just wanna get my money out, so my money will forever be held now?

[greekcasey]

I had this too before some time,
when they write "This limitation cannot be appealed against." you cannot do anything
After 6 months they will release your funds and you can withdrawal them.

sorry mate

[Belowthebelt]

Belowthebelt: I totally agreed with what you said. PayPal is seriously a scam. Do you know how I can solve this now?

Paypal will release your money after a predetermined amount of time, now I am not sure how long this time is; I seen another member here mention something along the lines of 6 months, after this time passes you can request they pay you out by cheque or direct deposit; paypal cannot keep that money because they cannot unequivocally prove you owe the previous -1000$ balance they are talking about.

I am sorry you had to find out the same way I did, paypal fucked me over for a bunch of cash as well, roughly 1500 bucks; however I got the money back after a few months and a bunch of stress and phone calls.

Depending on what country you live in if you choose to call up a lawyer to make some phone calls on your behalf; paypal will try to tell you, in the TOS you agreed to you cannot bring a lawsuit against paypal in a country other than the USA and a certain state... this is bullshit in Canada as an example, paypal has to be a registered business in Canada and I was able to have a lawyer call them and arrange a court date in Canada, to which they did not show up and I received a judgment against them & my money back.

Paypal will try to throw a bunch of bullshit at you to scare you away, keep in mind they have a bunch of monkeys that are trained to just fire back pre-typed documents to you, these so called customer service people do not make any decisions, their computer software makes all the decisions for them.

I hope you have luck and don't have to wait 6 months mate

[NozHost.Com]

And they said if I wanna remove my limitation on my current PayPal, I'd have to top up the $1000+ on that other account.

Don't pay them, i did this and they perm closed both accounts and refuse to refund me. They owe me thousands of dollars and refuse to give it back.

I recommend you go with 2checkout.com. There are promo codes to get free setup.