/closed as this is getting off topic and I'm about to answer your questions here:

How we deal with reports: which ever mod is on will go and do as many as they can when they're able to. It works for us - low structure, but it works

Infractions: there are guidelines in the staff section, but tbh they need to be updated and more uniformly used...we'll work on this soon

Thanks for bringing that up, I've been meaning to but forgot