No refund because of OS not available?

[robert420]

I say keep talking with sales chat until they get you escalated further yes I can agree with you most provider do hide behind there Terms Of Services legal you're obligation to a refund since you order Ubuntu it wasn't available or listed has not available when you made your order with them as I can still see on HostHatch it listed on there website doesn't state anywhere that they won't install it.

[MediaStar]

I say keep talking with sales chat until they get you escalated further yes I can agree with you most provider do hide behind there Terms Of Services legal you're obligation to a refund since you order Ubuntu it wasn't available or listed has not available when you made your order with them as I can still see on HostHatch it listed on there website doesn't state anywhere that they won't install it.

agreed, and this is not my false right? who ask they put ubuntu on list before make confirmation.

[accyuklad]

not looking good for hosthatch wont be long till people stay away from them if they not offering you the os or refund

[HH-Abdullah]

agreed, and this is not my false right? who ask they put ubuntu on list before make confirmation.

Do you have a ticket ID I can take a look into?

I'll be able to either install your requested OS or get you a refund.

Thanks,

[l0calh0st]

You ordered X with Ubuntu, you paid. And you will get X with Ubuntu. If not you have the right to get a refund since you didn't got what you paid for. This means you will win the PayPal dispute.

[HH-Abdullah]

localhost,

Read my post above.

"I'll be able to either install your requested OS or get you a refund."

[Loonycgb2]

From the time i spoke to this guy abdullah when i was going to apply for their host staff.. Hes pretty smart guy... The rest of his worker monkeys are just people they picked up on the side with little to no knowledge...

The recruiter no's jackshit about servers he asked me where to find rapidleech :/...

So if abdullah is not helping you just get a refund

[HostHatch]

Hi, please provide me with a ticket ID so I can kindly look into this for you.

[MediaStar]

Ticket #161021

Actually i dont want this problem keep longer, and i dont want to mention about your company too H-Abdullah/HostHatch because people will reply and give bad reputation. I open this thread only looking for solution, $345 is not small amount for me and im waiting almost 5 days for dedi. If you not refund me because of OS not available thats really strange, make sure you make confirmation before taking order or remove list of OS if not support
I already bought custom VPS from your company, i never complain to get refund right?Honestly, your VPS is good and nice speed + good support.

@all, HH agree to refund me

Thanks for all KWWH members for your advice and HH staff

[HostHatch]

Thanks, I'm glad this issue is cleared up. After further review, you are, of course, entitled to a full refund. A full refund has been initiated to you. Please kindly let us know if there's any further questions or inquiries.