Bought some stuff from Hongkong, but no update of tracking number yet, any help ?

[rohan123]

Hello Friends,

1 week ago I bought something from ebay and it was shipped on 8th feb 2012 from hong kong, I also got a tracking number.

the site to track it is

http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

but when I put my tracking number I see nothing about it. it's already 1 week now, I have bought stuff from same seller in past and i always have got it and the tracking details get's updated within 2-3 working days but this time it's a week now

I also contacted the seller and he said the the tracking number is 100% correct and he surely have shipped it.

Any idea about what is happening ? is there any problem in hong kong post right now ? anybody else bought something around 5-10 feb from hong kong ? is there any reason in hong kong which is causing this delay ?

I have also sent emails to HK post but got no reply yet.

Any Help will be appreciated, Thanks.

rohan123 Reviewed by rohan123 on 14th Feb 2012. Bought some stuff from Hongkong, but no update of tracking number yet, any help ? Hello Friends, 1 week ago I bought something from ebay and it was shipped on 8th feb 2012 from hong kong, I also got a tracking number. the site to track it is http://app3.hongkongpost.com/CGI/mt/enquiry.jsp but when I put my tracking number I see nothing about it. it's already 1 week now, I have bought stuff from same seller in past and i always have got it and the tracking details get's updated within 2-3 working days but this time it's a week now :( I also contacted the seller Rating: 5

[Xerosis]

Air mail is hit or miss, they have to wait for the plane to fill up before it even moves.

[rohan123]

I have purchased stuff from same seller nearly 20 times last year and all came within 10 days.. this time it's 7 days and no update on tracking number

I am worried as the stuff's cost is more than 500USD

there can be 2 things

1. The Seller is Trying to Scam.
2. HongKong post didn't scanned the package yet in their systems.

So can anybody help me ?

[Devilz]

Ask your Seller to check the Status of Shipment via Tracking Number.
You cant able to do anything from your premises but he can do inquire from where he Shipped your Packet ...[Its his responsibility to Ship the Package Properly]

[rohan123]

got an reply from my seller

Thanks for your letter,pls do not worry ,we just get the answer from the post office ,
it said they still have not update the information of your parcel .we really have sent the parcel to the post office ,
and Accroding to our experience, sometimes, the custom received the item but the website still didn't been updated. U know that the information in the website cannot been updated in time, but in fact that the item is in transit.
pls have a patience to wait another 24 hour or more than 24 hours to check it again .

what do u think guyz ?

[Cooper]

Once i had the same problem.
Delivery time was 3 weeks and i got tracking number after 2 weeks.
Hong Kong postal service is shit but usually i got my tracking number in week or so.

[rohan123]

^Cooper thanks for your reply, but did you got your tracking number from seller after 2 weeks or did the tracking number started showing in tracking site after 2 weeks from ur receiving ? also tell me when did it happened with u ?

[accyuklad]

well you have 30days before making a claim so give them another week before claiming on paypal if you paid with that service

[rohan123]

@accyuklad I think we get 45 days to dispute in paypal

[glcon]

Chinese products have no guarantee! Now, i think shipping too.