Hello every body.

I have a host with 9xhost.info and it will expiry on next 16 march , 4 days a go a came back from a trip out of the city and out of Internet coverage . My friends contact me telling me that my sites have been down for more than 2 weeks. So, i contact their customer support telling them that my sites was down for more than 2 weeks. Their support asking me why i wouldn't contact them earlier and i told them i was out of the city. Then they change the status of support ticket to (in progress). After that i didn't hear from them from Wednesday till Friday, so i contact them again after that they replay to my tickets tell me this:

hello last time server hardrive was failed and we resotred all backups of account but you never contacted and so your backup gone overwritten
Then i wrote to them:

It was not my duty to keep my eyes 24 hours on my sites waiting for your hard failure to contact you.
You should restore all backup with out my notice.
Now i lost all my PhD online data, which i have no backup because it was an interactive online questionnaire.
You make me lost a work of months and may be my PhD degree.
I just need my backup put they didn't respect my situation and they simply CLOSE the ticket.
Medow7 Reviewed by Medow7 on . 9xhost destory all my data!!! Hello every body. I have a host with 9xhost.info and it will expiry on next 16 march , 4 days a go a came back from a trip out of the city and out of Internet coverage . My friends contact me telling me that my sites have been down for more than 2 weeks. So, i contact their customer support telling them that my sites was down for more than 2 weeks. Their support asking me why i wouldn't contact them earlier and i told them i was out of the city. Then they change the status of support ticket Rating: 5