123Dedi.com - OpenVZ/SolusVM, 20GB Space, 512MB RAM, 1Gbit from ?8.00! (NL)

[runeo]

You promise to me i will got my ip from knownsrv yesterday and i still hvnt the ip !!!!! pffff
ip havnt change and none reply pfff !!!
+72hours without website !!

where is my VPS

runeo Reviewed by runeo on 8th Mar 2012. 123Dedi.com - OpenVZ/SolusVM, 20GB Space, 512MB RAM, 1Gbit from ?8.00! (NL) Hello, We're proud to launch our whole new line of vServers (Virtual Servers) based on OpenVZ/SolusVM. all servers come semi-managed as standard, additional management can be arranged contact us :) 2 Lovely promotions that benefit you! As this is our official product launch to the public we feel inclined to provide you a little something special! Promotions: 50% off for 3 months! Promo code: 50VPS 10% off for life! Promo code: 10lifeVPS Rating: 5

[AlternativeWeb]

Hi Storm,

How about the dedicated servers?
Will it be using the same IP or will it be changed?
Whats the ETA on dedicated servers?

[Phozon]

Please keep on topic here, This isn't a KnownSRV support thread.

If you have any issues regarding KnownSRV please email: KS@123dedi.com do not post here or spam 123dedi's ticket system.


Thanks.

[didux]

Please check your pm.

[Jayzzy]

Well i have emailed them and PM too no reply by now and its already 5 hours

[skinner]

But now where I have to open ticket? In your site 123dedi.com?
I'm coming from KnownSRV..

[Jayzzy]

I said it before and saying it for the 5th time , i dont have the VPS details but have the cpanel details which i made using my VPS , kindly i need some help

i have sent u the mail 1.5 days ago and i got no reply , pmed u twice here no reply

kindly reply

Regards

[DJboutit]

Once you get your files time to move along

[Jayzzy]

They are not replying to any emails , PM at all

what is this all going on , where is the backups :/

[Storming]

Hello,
Everyone please refer to this email which was dispatched to all clients:

Hello
This is a brief update from the new management of KnownSRV.com and clientele which was within the KnownSRV network.
As many of you know KnownSRV become under numerous DDOS attacks over the past week or so, effectively crippling operations within the Proserve data center in which all hardware was operated from.
The servers have been moved into the new location along with over 20KEuros worth of hardware being purchased in total to complete the datacenter migration - things didn't quite go to plan with shortly after racking the servers and getting the network setup the Main KnownSRV website was under attack again effecting communication to clients while VPS's were being restored - the VPS's themselves and the hardware which is hosted was not effected in any way.
We've successfully migrated all of KnownSRV's clients into our own client management portal which you're able to view services open tickets etc as you would of when hosting at KnownSRV.
Important information:
For VPS clients:
A majority of VPS's are functioning perfectly again while some would need simple updates due to the NEW IP RANGES from the data center in which the nodes was transferred to.
If you are wondering where to login to gain your VPS details you can here:
http://vps-nl.knownsrv.com:5353/
Your old KnownSRV VPs control panel details will work - with this you can see your new IP ranges and make appropriate to changes to your ns1 and ns2 name servers at your domain registrar.

Updates may be required:
If your domain was purchased at KnownSRV please open a ticket and we’ll get your name server IPs updated straight away.
Some users have reported that they’re having issues with http configuration – in this case please also open a ticket and we’ll make the correct changes with your new IP range.

Shared services Delay:
As some of you are aware the shared services haven’t yet been 100% restored, we’re waiting on the new server configurations to be completed, this has taken time due to the required specification of a very high standard and recent shortages of hard drives have delayed it due to our systems are running 4x SAS drives in a RAID-10 configuration.
We’re expecting this to be completed today, soon as its ready all shared services will be immediately restored and operational again.

Dedicated Clients – Must READ!

Dedicated servers that used to be on 176.56.225.* range will be transfered to another company as this is the fastest way to get them back online. If you still weren't notified about this, please submit a support ticket and we will provide additional details regarding that. Price, hardware and due dates will stay the same.
Dedicated servers on another IP ranges were not affected and those will stay at 123Dedi.

Support ticket Closure – Important!
During the migration of KnownSRV’s client area into our own, a majority of support tickets was closed, this do the high volume of duplicates in which was opened which is 100% understandable.
If you’ve followed the steps provided in this email or awaiting more information on shared and feel the need to open a ticket please do this straight away and we’ll get onto fixing it for you.

We’re available to answer all questions of course, there may be a delay but we’re working around the clock to get everyone’s services fully active again and to maintain a high level of customer satisfaction as we do on a daily basis.

Questions & Answers:
We’ve created a simple question & answer list below of common questions we’ve been asked by cliens we hope it can help you!

Q – Will my service from KnownSRV change?
A - If you decide to stay at 123Dedi there will not be any changes in your services/pricing or even the level of support you received. Hardware will stay the same, IP addresses will stay the same(46. range)

Q – What about domain names?
A - If you registered a domain name on the KnownSRV network it will remain intact and now be maintained by us. If you required updates please let us know and we’ll get them done. If you require your domain transfer code to move elsewhere then we’ll do it for you. We will integrate domains into 123Dedi within 24 hours, you will be able to manage domain names at 123dedi.com/manage under "My Domains" as it used at be at KnownSRV.

Q – Will you be offering discounts on the next up-coming month
A - That is correct we’ll be offering a discounted rate to all clients affected by the downtime/move – details haven’t been completed yet on the deal since we’re busy restoring services and this takes a a major priority. More details will be available shortly.

Q – Where can I login?
A - If you’re trying to access the KnownSRV client portal you can visit: http://www.123Dedi.com/manage where all services/ clientele have been imported into our own system. No changes to your account have been changed. Your old login details will also work.


A full and official announcement will be made available shortly with everything you need to know, we’re currently trying to keep all KnownSRV’s clients updated on the current situation and steps they should take to have their services restored.

As you can imagine the takeover of KnownSRV and the related network happened very quickly, we’ve tried our best to communicate with KnownSRV’s clients via the available resources we had when restoring services.
We have received easily over 500 emails alone sent to us with questions on the temporary ks@123Dedi.com we setup during the time of KnownSRV’s website being offline, we’ve worked non-stop and called in all hands available to support client’s queries on the move.
If you have any questions please don’t hesitate to contact us!

Welcome to the OSAcom family!

Kindest Regards,
123Dedi.com / One Step Ahead Communications

PM isn't a support method we was working our hardest to communicated with everyone, as stated in the message above we recived a large amoutn of requests among many duplicates.

We've got everyone available so if your not able to get your VPS online or have a question please open a ticket via: http://www.123dedi.com/manage/submitticket.php

You can now login with your former KnownSRV details.

The migration KS is completed and we've have full control to assist everyone.

Shared servers are currently waiting to be finished off - this has taken longer than expected but we're working as quick as we can.

Thanks