Dear William,
We did clearly advertise and state that it's an unmanaged VPS. (Read our TOS page on our website) We do give you SSH and hypervm access so you have total administrative control over your VPS.

The meaning of unmanaged means that we don't support you on applications, all we do is make sure the server's online.

Please talk to us using the private messaging system, since this is not a VPS thread.

Thank you.