No Bullshit, No Ands, Ifs, or Buts, No Excuses......

If you are not happy and he is offering you a refund take it and move on.

To keep replying to people that have said the same thing with more BS makes you look bad, not him. This thread in no way is going to harm the providers reputation or persuade/coerce the provider into letting you have your way at the expense of his other clients and actually harm his reputation.

Getting indignant with people that are telling you what you do not want to hear will not help you or convince anyone your complaint is valid either.