The Official Payza Support Thread

[INDIANBOY]

Hello Tarik,

I made withdrawal via Bank Wire before one week, and my money is in the bank,
but i can not to take. This is exactly the problem :
On the first picture you can see, before 8-9 months when i received money from Payza,

Ordering Customer :
Earthport PLC
21 New Street
London EC2M 4TP
United Kingdom

and everything was ok.



-now the problem is :

Ordering Customer:
My personal information



That is the reason why the bank do not give me my money. they say it is not possible the same person to be Ordering customer and Beneficiary customer.

I want to ask, does Payza can give me documents that they are Ordering customer like before ( on the first picture)


Sorry for the long text and my bad english, but really i'm in bad situation...

Thank you.

create a ticket in etherport PLC site and ask them why they did this .

INDIANBOY Reviewed by INDIANBOY on 22nd Oct 2012. The Official Payza Support Thread Hello Everyone! I would like to introduce myself, I'm Marco with the Payza online community team. We at Payza want to provide additional channels for you all to voice your questions and comments. We figured you might want alternative mediums to stay up to date with anything Payza related, so "Like" us on Facebook & "Follow" us on Twitter! https://blog.payza.com/ https://dev.payza.com/ http://www.facebook.com/payzaglobal Twitter- @PayzaSupport Rating: 5

[Payza_Advisor]

Hello Tarik,

I made withdrawal via Bank Wire before one week, and my money is in the bank,
but i can not to take. This is exactly the problem :
On the first picture you can see, before 8-9 months when i received money from Payza,

That is the reason why the bank do not give me my money. they say it is not possible the same person to be Ordering customer and Beneficiary customer.

I want to ask, does Payza can give me documents that they are Ordering customer like before ( on the first picture)


Sorry for the long text and my bad english, but really i'm in bad situation...

Thank you.

---------------------

Thanks for writing to me, I think I understand the issue, I may have come across this before. The last time I had encountered this issue, it was a local policy that didn't allow for the sender to be the receiver. This changes from country to country, but just to be sure, send us a support ticket. Let me know the ticket ID number, I'll make sure it gets checked out by our banking operations.

Our team will get back to you with more details as soon as we get a chance

Thanks in advance
Tarik

---------- Post added at 01:10 PM ---------- Previous post was at 01:05 PM ----------

@ payza advisor: my payza account got limited i created account using canada as a country i was such a noob i thought its from canada so i should make my payza also to canada address, now can u help me what to do i am not from canada i from asia, can u help me???reply

Hey Aryan10,

Np, let me know your details, but send them in a support ticket and provide me with the ticket ID number.

Here is our contact page

https://helpdesk.payza.com/index.php?/Tickets/Submit

Waiting to hear back from you
Tarik

---------- Post added at 01:12 PM ---------- Previous post was at 01:10 PM ----------

Also @ thesnake

Don't contact Earthport, they might apply a fee for contacting them. Let us deal with it for you.

[thesnake]

---------------------

Thanks for writing to me, I think I understand the issue, I may have come across this before. The last time I had encountered this issue, it was a local policy that didn't allow for the sender to be the receiver. This changes from country to country, but just to be sure, send us a support ticket. Let me know the ticket ID number, I'll make sure it gets checked out by our banking operations.

Our team will get back to you with more details as soon as we get a chance

Thanks in advance
Tarik


Also @ thesnake

Don't contact Earthport, they might apply a fee for contacting them. Let us deal with it for you.

Ticket ID #FLY-161-91274

Thanks

[Payza_Advisor]

Ticket ID #FLY-161-91274

Thanks

Thanks thesnake,

I escalated this with our banking team, I believe they are going to contact our bank and get back once they have an answer.

Kind regards,
Tarik

---------- Post added at 02:53 PM ---------- Previous post was at 02:51 PM ----------

Hello. I'm gonna receive a payment. I want to know how much it takes to appear on my account. It's supposed that the payment has been sent already today, but in my account doesn't appear anything. Does it take time?

Greetings!

Hey Coco24,

AdLOW is correct. Payments are virtually instant, I suggest checking with the sender, they should be able to provide you with a valid reference number if they have indeed sent the payment.

Regards,
Tarik

---------- Post added at 02:55 PM ---------- Previous post was at 02:53 PM ----------

check #QPJ-634-90365
Withdrawal request at 2012/10/11
but still pending.

Hey Seven7,

Let us know if the funds reflect your bank account balance yet.

Thanks
Tarik

---------- Post added at 02:55 PM ---------- Previous post was at 02:55 PM ----------

OK please update us before 31st October

I would come back just to spread the good news

---------- Post added at 03:00 PM ---------- Previous post was at 02:55 PM ----------

Really? It was supposed that depositfiles was sending me a payment yesterday monday and, on my depositfiles account says that they sent me $7.00 dolars but in my payza account doesn't appear.

Is strange because, when I was about to check my payza account in the morning, I wasn't able to enter my account. Tried many times and after 15 or 30 minutes I was able to enter again, all looked ok. Just my payment doesn't appear.

I'm thinking that someone broke into my account or hacked.

Hey Coco24,

We take account security seriously, if you think you may have been compromised don't let it wait. Send us a ticket ASAP, I'll even make sure it's followed up on for you. Simply let me know your ticket ID number and I'll make sure the damage is minimized.

There is a chance you just haven't been sent your payments yet but always listen to your gut feeling!

Kind regards,
Tarik

---------- Post added at 03:05 PM ---------- Previous post was at 03:00 PM ----------

Transaction in Detail



Date 10/19/2012 7:12:29 AM Reference Number F4B66-4283E-71BF4 Transaction type Withdrawal

Why it have to take always so long just to approve it ???

thats already 4 days and two days to bank account ( when it is approved )

Hey Lawina,

I listed your transaction for review, hang on in there they'll get to it, you'll see the status of the transaction change once this is done.

Thanks
Tarik

---------- Post added at 03:09 PM ---------- Previous post was at 03:05 PM ----------

indian local bank transfer problem fixed or not ? please reply admin

Not as of yet rajaads2011, I'm looking forward to being able to break the news to you.

---------- Post added at 03:11 PM ---------- Previous post was at 03:09 PM ----------

Hello Payza Support ,

I am in Big Problem...Please do help me out. My PAYZA business account is closed with the reason 'High Risk' Account. Actual Problem was from my client who paid me via Disputed PAYZA money by which my account is also flagged.

Now my account is closed , I Just would like to ask.......Will i get my Balance which was already in my PAYZA account ??I have about XXXX$ in my Payza account.

If yes ,
When i get my money ??
Procedure ??

If not, why ??
My account was with 'High Risk' [as per payza], but i should be fully eligible to get my Money which i earned legally till now.

Waiting for your Positive & FaST response.......

Hey Devilz,

Sorry to hear this, let me check it out for you. Got a ticket id number? I can use this to pull up the info with our team.

Thanks in advance,
Tarik

[Devilz]

Hey Devilz,

Sorry to hear this, let me check it out for you. Got a ticket id number? I can use this to pull up the info with our team.

Thanks in advance,
Tarik

Here is the Ticket ID for your reference :
[#NFO-526-83034]


We already replied this ticket but no response is provided.Please do check & tell me the procedure to receive my account balance.

[thesnake]

Thanks thesnake,

I escalated this with our banking team, I believe they are going to contact our bank and get back once they have an answer.

Kind regards,
Tarik[COLOR="Silver"]

Hello Tarik,
Thank you for your help,
I received mail from Luis (Banking Operations)

Hi Mar

My name is Luis, and let me start by thanking you for contacting us.

According to compliance regulation, field 50K of MT103 must reflect the true owner of the remitted funds. Our banking partners made adjustments to their systems, in order to adapt to the required regulations.

After these adjustments, the remitter's names have been corrected. In this case, unfortunately, the rejected money is out of our control.

Thanks again for contacting us. If you have any other questions or problems in the future, myself or one of my colleagues will be more than happy to help.

Regards,


Luis
Banking Operations
Payza.com

Can you explain me this mail, because i can not understand very good.

Because after that adjustments, is not possible Ordering customer and Beneficiary customer to be different like before, and i can not in the future to make withdrawal from Payza to my country ?
Also, in this case, the bank will not give me my money and they will send back to you.
After how much days they will be in my payza account ?

After this, I'm in very bad situation
The only way to make withdrawal from payza is with your official exchanger
https://www.alertexchanger.com/
but their commisions are high.

Sorry for my bad english .

[aryan10]

@ payza advisor: my payza account got limited i created account using canada as a country i was such a noob i thought its from canada so i should make my payza also to canada address, now can u help me what to do i am not from canada i from asia, can u help me???reply

[Coco24]

Hello. I'm gonna receive a payment. I want to know how much it takes to appear on my account. It's supposed that the payment has been sent already today, but in my account doesn't appear anything. Does it take time?

Greetings!

[Devilz]

Hello Payza Support ,

I am in Big Problem...Please do help me out. My PAYZA business account is closed with the reason 'High Risk' Account. Actual Problem was from my client who paid me via Disputed PAYZA money by which my account is also flagged.

Now my account is closed , I Just would like to ask.......Will i get my Balance which was already in my PAYZA account ??I have about XXXX$ in my Payza account.

If yes ,
When i get my money ??
Procedure ??

If not, why ??
My account was with 'High Risk' [as per payza], but i should be fully eligible to get my Money which i earned legally till now.

Waiting for your Positive & FaST response.......

[INDIANBOY]

Hello Payza Support ,

I am in Big Problem...Please do help me out. My PAYZA business account is closed with the reason 'High Risk' Account. Actual Problem was from my client who paid me via Disputed PAYZA money by which my account is also flagged.

Now my account is closed , I Just would like to ask.......Will i get my Balance which was already in my PAYZA account ??I have about XXXX$ in my Payza account.

If yes ,
When i get my money ??
Procedure ??

If not, why ??
My account was with 'High Risk' [as per payza], but i should be fully eligible to get my Money which i earned legally till now.

Waiting for your Positive & FaST response.......

Till now no one get their money after account closed .
Search Google u will get your answer .
Payzaa will eat your money 100% sure.

Payzaa is not like paypal that u will get your money after 180 day