The Official Payza Support Thread

[michomoz]

#AXC-713-81212 << check my support ticket please

[evoluso]

After reading all the comments in this thread, and in other forums,
I concluded:

1. I will not use payza, in fact I'll stay far away from him

2. I advise everyone not to use this system, why?!
2.1. Is not reliable.
2.2. Support Sucks ( When a person uses the support is because he needs help, not with an answer after 2 months that will help )
2.3. To withdraw funds is a real complication
2.4. Many bugs in the site
2.5. Lack of security

3. Mr Marco, you should not have opened this thread because you're just responding to whom you interested, I see people who have real problems, you do not answer them.

4. Mr Marco, If you really want to succeed with your payment system, you should put more staff to work, so that their customers can have a support with a quick response. ( max. 1 day )

5. Until these problems are corrected, I'll stay away from this system.
Thank you for your lost time

Best Regards

[Payza_Advisor]

Hey stevet,

The wire came through without a reference number. It should be credited within 24-48 hours.

Thanks!
Marco
Payza

hi marco

i remitted funds to Payza 22 june but till now still showing pending in my payza acct although my bank has already confirmed successful transfer.
submitted ticket (CEN-393-13444) on 2 july which asked for proof which i immediately submitted.

waited till 4 july still no reply so i called payza support and was told all docs were in order and they see no reason for the delay. support confirmed funds will be in 24-48hrs so i waited again. 48hrs passed and still no funds so i had to call support again om 6 jul. was told funds would be in by day end but till now still no funds!

submitted a second ticket (JEC-877-57956) on 7 july again. trying to call for the past days but cant get thru. is your support tel down?

it is frustrating and worrisome especially since i was told twice funds would be in last week.
i need the funds very urgently to support myself. pls help urgently.

[galastudio]

hi macro

today payza updated there user agree in which it wrote it will not accept any investment site now.so will matrix and mlm site will also be stopped??will hyip and revshare will also be stopped??plz tell me as there is much more confusion with this update by payza.if u clear this here it will be great will payza allow mlm and matrix and revshare sites???need an urgent reply plzzz

[Chaitan]

Your request is taking longer than usual to complete. If the problem persists, please contact customer support making sure to mention issue code: 502

I'm sure your servers are overloaded, please buy new servers.

[Payza_Advisor]

Hello, it has been more than 15days can you please look into it?
I was scammed, I have submitted info in the resolution center the user is also banned here : pcmasterz

Reference Number
DCB86-9B0F7-48AB1

Hi Skords,

Our records indicate that the dispute is in progress in your resolution center. Be sure to stay receptive to any email we may send you in the days to come.

Very soon you dispute will be escalated to resolution specialists who will mediate the issue.

Select Claims and disputes to learn more about the process.
https://helpdesk.payza.com/index.php...ledgebase/List

Kind regards,
Marco
Payza

---------- Post added at 05:11 PM ---------- Previous post was at 04:57 PM ----------

Still waiting to hear about this matter ???????

Hi Sharpfile,

I reported your issue and will get back to you once I hear updates from our developers.

Thanks
Marco

---------- Post added at 05:13 PM ---------- Previous post was at 05:11 PM ----------

I uploaded dos of CC[authorise form+ front n bak snap].. its abt a week, nothing happens.

Should I open a ticket t verify my card?or it ll b automatic???..if automatic how many days will I have to wait?

Hey avRo,

PM me your account details and I will follow up with our Verification Support.

Thanks in advance!
Marco

---------- Post added at 05:22 PM ---------- Previous post was at 05:13 PM ----------

Hi jpurnell,

I understand you are eager to resolve these disputes. I know I would be if I was in your shoes.

Our system is set up so that disputes require little to no attention of our resolution specialists unless 14 days go by. If the dispute is still on going after 14 days our resolution specialists will mediate the dispute and credit the funds accordingly after concluding their investigations.

My suggestion is that you stay receptive to any communication coming from either our selves or the merchant in question.

At this point I cannot lend you my aid on this matter and encourage you to resolve it through the appropriate channel (our resolution center).

If there's anything I could do, I would have done it by now.

Thank you for your patience, I hope things will work out in due time.

Kind regards,
Marco
Payza

Hello Marco, Why are you not responding to any of my posts

I have two very serious issues concerning my payza account and i have been sending suppert teckets for three weeks with no reply. I don't know what ease to do. All i ask is if you could PLEASE have One of your Advisors look into these dispute issues concerning my account?

The first dispute i fild was over a week ago agenst a website called royalty7.com. This site scammed me out of three payments totaling $300 all payments were mabe thru payza.com. I tried several times to contact the seller but he is not responding to emails or any open dispute clams.

The second dispute i fild was, I sent a payment of $237 to the rong payza account. I tried several to contact the person that received the funds in ther account to ask if thay could return the funds but i get no reply. Can you please help me? Below is the latest ticket ID# i sent to payza support.
Ticket ID #SGL-905-24465
Thank You,

---------- Post added at 05:30 PM ---------- Previous post was at 05:22 PM ----------

will Payza supports India
and my bank account can be verified to Payza in India

Hi Bright,

To get to your question, the answer is yes. Indian based members may verify using their Indian bank account.

Kind regards,
Marco

---------- Post added at 05:37 PM ---------- Previous post was at 05:30 PM ----------

#AXC-713-81212 << check my support ticket please

Hi Michomoz,

Withdrawals made to your PrePaid Debit Card can take 1-4 business days. Sometimes they do take the full amount of time advertised.

Hope this helps clarify things.

Kind regards,
Marco

---------- Post added at 05:49 PM ---------- Previous post was at 05:37 PM ----------

hi macro

today payza updated there user agree in which it wrote it will not accept any investment site now.so will matrix and mlm site will also be stopped??will hyip and revshare will also be stopped??plz tell me as there is much more confusion with this update by payza.if u clear this here it will be great will payza allow mlm and matrix and revshare sites???need an urgent reply plzzz

Hi galastudio,

We are still processing payments for the MLM industry. As for "cycler" type business models, they are basically HYIP, so we would not support matrix/rev sharing.

Hope this helps clarify the current situation.

Best regards,
Marco

[Geocodes]

I can't seem to get my site craigsblacklist.ca to accept payments for payza anymore. It says it's been approved yet I can't seem to checkout any item from the site through payza.

[galastudio]

what is definition of mlm as i think unstoppablewhirlwind and thegoldenpath is also cycler but they are accepting payment why??? are they allowedd then they havent got notice also

[subhy259]

@ Payza_Advisor

Can you please check this Ticket ID #RME-556-31024 , waiting for withdrawal since 04/07/2012 .

Check PM I've sent details there .

[Froomple]

LOL, clearly your support sucks to the core.
You selectively reply on certain posts.
What happened to my ticket ????
http://www.besthostingforums.com/1597164-post260.htm
Seriously guys, you can shut your service down, if you are going to continue with such crap service !!