The Official Payza Support Thread

[jensholvoet]

Hi boredofall,

Our records show that the transaction was cancelled the very same day you created it. Simply re initiate the withdrawal to your bank account.

Kind regards,
Marco

Hi Marco

Why is Payza ignoring our support tickets and why are you not responding to my questions and only helping a few people here?

Losing 700 euro is kind of a big deal for me and I can't believe that Payza doesn't do any effort to find out what's going on. However... it looks like they don't care. They don't think that we will just go away and accept our lossess don't they? Just a simple answer could reassure us and it only takes you one minute...

[CJ]

First, thr support was/has been slow from start, I contacted them & they replied it would take some more time before everything flows normally.

Secondly, to all the people reporting issues with Payza not paying/sending money. I would like to tell you that I have received funds from payza within 10 days of bankwire request, so its working fine. They have CC integration issue which they are trying to sort out asap

[jensholvoet]

23 days and still nothing, so no it's not working fine at all

[JReece]

Why is it that your phone lines are not working?

I tried using my Alertpay prepaid card but it seems to be not working

[sweetcheeks]

Took some time but finally got my credit.

''
Dear xxxxxxxxxxxxx

This is to inform you that your bank transfer deposit in the amount of ?XX.XX GBP, created on May 15, 2012 7:38:56 AM has now been completed and has been credited to your Payza account.


Thanks for choosing Payza, the Payza Team''

[theonebd]

They never reply to support ticket no matter what ever your problem .
After telling people so many good thing about them now i never recommend them to anyone.

[RT]

You guys should work on responding to tickets, I had a ticket opened on July 2nd, wanna guess when I got a reply? Yesterday, that's 26 days. :/

PS: Withdrawing money via ban is working fine as usual, so no worries.

[theonebd]

So support ticket mail some kind of letters? Like they need 28 days for sending reply letter throw post office

[RT]

No, just through email.

[theonebd]

Yes post office international mail service faster then them. Insted of email support ticket they should start letter throw post office support ticket