The Official Payza Support Thread

[Arthur]

Hey Arthur,

I couldn't say why, today is the 4th business day so its technically not late, but if its still not completed by tonight, i suggest you call our customer support so they can report it, or submit a ticket to My Money Support/Inquire about a 'Pending' Bank Wire.

Hey,

Its still pending. I have created the ticket 2 days ago but no response. Kindly have a look on it.

Ticket ID #JDS-492-22297

Thank you!

[Pandu]

Hello can you please check Ticket ID: DKU-153-93870

[scriptburn]

Alsocan you check the dispute with Referrence number : D7897-F34A4-DB732 , it passed more than 15 days and no answer

[margo79]

Hello,
I still have no reply,why my funds has been frozen in Payza for a year.Money were send by my client $400.He bought website from me on Website Broker.Is it legal to keep it for the whole year?Please reply to this.
Payza email to me below.I'm awfully scared I've talked to many customers to be cheated for as much as 140,000 Euro!There is no name or place of the person replying.No reason for keeping the money.
Thank you for choosing Payza as your payment processor. I am contacting you on behalf of Payza's Fraud Prevention department.

This email is regarding the following withdrawal:
_____________________________________________________________

Reference Number: 5F87B-9B8E9-4FB8F
Date Initiated: 9/19/2012
Amount: 1,178.00 PLN
_____________________________________________________________

As part of our standard security review, this withdrawal has been declined and the funds placed on a temporary hold within your Payza account while we investigate the source of the funds.

The review will be completed on or before November 7, 2013 at which the funds will either be reversed or released back onto your account.

Thank you for your understanding.

Regards,


Fraud Prevention Analyst
Payza.com


Ticket Details
---------------------------------
Ticket ID: DEM-440-80601
Type: Issue
Status: Closed

I've already contacted Govermental Customer Care Executive about this scam.

[StormVZ]

We use Payza regularly and have bank transfers done every so often done on time as stated within 3-5 business days, no major issues with them so far.

[MSL6600]

I am from Bangladesh. Do I need to verify my account to withdraw fund via bank transfer? How much time it takes to withdraw fund?

[WDF]

Hey payza,

Please See The Reference Number E8977-9F71E-B3D31

Since One month gone there is no resolution or reply from your side please close this case with making correct decision



Thank You,

Hello Dupe, do you and the rest of the staff of hostwitter live together and all use the same PC or do you just like breaking site rules?

[Payza_Advisor]

Hey RL,

First u need to preregister on the banner that's on our website, if you don't see it you could call and they could add it or you could submit a ticket requesting the same!

It's not available to every country so you will need to ask if it's available to you!

Thx,
Chris

@Payza_Advisor How can I get payza card???? My account is not verified so please help me to know. Thanks

---------- Post added at 05:25 PM ---------- Previous post was at 05:17 PM ----------

Hi Z,

Yes that was the answer lol!

Here's more info! Once a personal Starter account reaches $400 of activity in one month or reaches a total of $2000 total transaction the account automatically gets turned into Personal Pro account, the difference being that you receive a charge for receiving funds (%2.5). And once it changes it cannot be changed back. (is that clear? let me know)


thx,
Chris!

Hi Chris!

was that answer to my query?

is the PRO will be permanent? what are the advantages?



---------- Post added at 11:01 AM ---------- Previous post was at 07:40 AM ----------

also i dont quite understand this:

$400 USD or equivalent/month or $2,000 USD.

what's $400 and what's $2,000?

the customer support closed my ticket after answering with the same answer as yours without giving me a chance to follow up with a reply.

---------- Post added at 05:27 PM ---------- Previous post was at 05:25 PM ----------

Hello A,

I wish i could make the decision, but it's in the hands of our resolution team, they are doing what they can to resolve this!

Thx,
Chris!

Hey payza,

Please See The Reference Number E8977-9F71E-B3D31

Since One month gone there is no resolution or reply from your side please close this case with making correct decision



Thank You,

[WD40]

Payza_Advisor, can you check up on my pending withdrawal?

Also, please check
Reference Number
A28AC-5A259-EF765

It's been more than 5 working days and transaction is not moving anywhere. Thanks

[Harshadewa]

I just wanted to let you guys know that I received the Bank Wire requested on 27-09-2012 on last Tuesday. Im from Sri Lanka.

Thanks