The Official Payza Support Thread

[nhatquang1]

Dear Payza supporter,
Transaction in Detail
10/6/2012 9:07:43 AM
FAAB3-93C23-0D9F8

I withdraw money to my card it over 4 days, today is the 5th day, but it still show pending
Can you check for me ?
Thank you so much

[Laz21]

Hello,

I made the first withdraw on monday night (bank transfer), the status is still in pending, but when I look on right above the page it is said "Personal Starter (Unverified)"

What does it mean? I couldn't have made the withdraw if I hadn't add the card, no?

[baleegh999]

Hi Support.

Q1: When can I order my own Payza-issued Prepaid Card If I'm from Egypt?
You said in FAQ: "At this time, only a selected number of members are eligible for ordering our new Prepaid Cards.", is this situation till now?

Q2: When will I receive my Payza-issued Prepaid Card If I'm from Egypt?

Thanks in advance.

[aryan10]

Hello Payza team, my 130$ got reversed, i just logged in to my account saw my money 130$ got reversed, please help me why this happened???reply me

Reference Number
659A2-20E90-D419D
Current Status
Reversed
Amount
$106.69 USD

[Payza_Advisor]

Dear Payza supporter,
Transaction in Detail
10/6/2012 9:07:43 AM
FAAB3-93C23-0D9F8

I withdraw money to my card it over 4 days, today is the 5th day, but it still show pending
Can you check for me ?
Thank you so much

Hey nhatquang,

I check out FAAB3-93C23-0D9F8, it looks like today would only be the third business day. You should see the balance reflect your prepaid card soon, you'll notice the status change to complete once it does.

Kind regards,
Tarik

---------- Post added at 09:37 AM ---------- Previous post was at 09:25 AM ----------

Hello,

I made the first withdraw on monday night (bank transfer), the status is still in pending, but when I look on right above the page it is said "Personal Starter (Unverified)"

What does it mean? I couldn't have made the withdraw if I hadn't add the card, no?

This would depend on a few things. How did you decided to withdraw your funds? If this was done by bank transfer/check or with our payza prepaid card, verification won't be needed up until a certain limit.

Also, Monday was a holiday here up in Canada so today would actually only be the 3rd business day. Shouldn't be much longer before your transaction clears, you'll notice the status change in your payza account to completed once it does.

All the best,
Tarik

---------- Post added at 09:49 AM ---------- Previous post was at 09:37 AM ----------

Hi Support.

Q1: When can I order my own Payza-issued Prepaid Card If I'm from Egypt?
You said in FAQ: "At this time, only a selected number of members are eligible for ordering our new Prepaid Cards.", is this situation till now?

Q2: When will I receive my Payza-issued Prepaid Card If I'm from Egypt?

Thanks in advance.

Hey baleegh999,

Send a support ticket, we will be able to enable your order banner. So yes, members from Egypt are eligible

The card will take about 6-8 weeks to reach your mail box. Be sure to prepare the necessary verification docs ---> valid photo ID and recent proof of address

Let me know if you have any other questions and thanks for showing interest in our prepaid card

Take care
Tarik

[Laz21]

it has done by bank transfer, I don't have pre paid card. I will wait. Thank you for clearing up

[Payza_Advisor]

Hi aryan10,

Have you been sent an email concerning this? I would suggest getting in contact with our support to get this cleared up. They'll be able to provide you with the details as to why the transaction was reversed. Calling would be the quickest but do send us a ticket if you prefer!

https://www.payza.com/support

Take care,
Tarik

[nbcjoke]

payza Ticket ID #FJE-344-32439

please reply

[baleegh999]

Q1: Can I use my father's phone bill (in Arabic Language) as a proof of address, because I live with him in his house and all utility bills in his name?

Q2: Can I verify my payza account by using verified Payza Prepaid Card?

Q3: Can I use verified Payza Prepaid Card to verify Paypal Account?


Thank you for your patience.

[ILHFFS]

Please check this. I made a bank wire on 10/4/2012 but status is still pending
C4BB0-EDDE3-F6CCE

any info about this. 7 days pass and still pending