The Official Payza Support Thread

[jensholvoet]

You're not the only one with this problem Branders, my status even says completed, but the money never arrived and Marco keeps ignoring me. I've been waiting since July 3, so don't count on your money or an explanation soon.

[-saMmy-]

money still not in my bank ?? why you ignore people who are waiting for money?? atleast reply them here.


bank withdrawl processed on 26 but still not arrived to my bank?? please any information??

44B11-D8CD2-95F3F

[srinivas0812]

I am from India.. how to transfer money to my bank account ??

[virrgin]

SNX-623-97713 kindly please respond my ticket

[rakesh]

I am from India.. how to transfer money to my bank account ??

Indian Bank Withdraw are not available only bank-wire is possible with a fee of $15

[-saMmy-]

i got my money after many days but alertpay still paying so no bad words but please !!

your customer support is slow like hell, do something for it.

[MediaStar]

We cant verify with debit card?I got this error:

We apologize, Amex card cannot be added to your Payza account.

and Malaysian bank not supported?

[Payza_Advisor]

Hi Marco,

I withdrew money from my Payza account on July 16th and on July 24th it was still showing as pending. In that time I sent numerous e-mails and tweets, opened a support ticket, attempted to call and no one responded to any of my concerns.

Thinking it was an error on my par,t I canceled the transaction and then withdrew again for the bank transfer.

We are now on the SEVENTH business day of THIS transaction and it still shows as PENDING. I was using AlertPay for months and never had this problem?

I have opened another ticket (QFW-797-91249) and am yet to hear a reply. I am a bit frustrated because no one is answering my questions, and this was my rent money.

Can you help, please?

Hey Branders,

I apologize for the late response, it has been really busy online lately. Let me check that out for you.

Ok, so it looks the original transfer was delayed on our end then cancelled on your end. No worries though I explained this to the department in charge and they advised me that they will try to get this one out for you today.

Kind regards,
Marco

[jensholvoet]

looks like they are getting into answering support tickets now although you may receive silly answers sometimes

[Payza_Advisor]

money still not in my bank ?? why you ignore people who are waiting for money?? atleast reply them here.


bank withdrawl processed on 26 but still not arrived to my bank?? please any information??

44B11-D8CD2-95F3F

Hey sammy, My colleague has sent you has sent you the transaction trace ID, check it out with your bank to see if they are able to locate the transaction using this. The batch was executed on 31/07/2012 3:36 PM, hope this helps you!

Kind regards,
Marco

---------- Post added at 12:06 PM ---------- Previous post was at 11:34 AM ----------

i got my money after many days but alertpay still paying so no bad words but please !!

your customer support is slow like hell, do something for it.

Hey sammy,

I am very glad to hear that you have received your funds. We understand the need to catch up with the back log so that we may offer more efficient real time support. Believe it or not we actually organized a ticket marathon last weekend, it proved to be very successful! We managed to knock out about 5000 tickets! We are setting up another one ticket marathon starting on the 10th.

Have a great weekend
Marco
Payza

---------- Post added at 02:02 PM ---------- Previous post was at 12:06 PM ----------

We cant verify with debit card?I got this error:



and Malaysian bank not supported?

Hi MediaStar,

As is, we are currently taking Visa credit/debit cards. Amex and Mastercard however, are not an option for the time being. Our Malaysian members are able to add their bank accounts fro wire purposes.

Let me know if you have any additional questions!
Kind regards,
Marco