The Official Payza Support Thread

[Payza_Advisor]

Payze please help me with my Transaction code.I forget my code and when I put my date of dirth the are not found me.Thanks

Hi Stana,

Are you still having issues resetting your transaction Pin? Get in touch with our advisors, shoot them an email, they'll have to authenticate you before being able to reset your Pin.

https://helpdesk.payza.com/index.php?/Tickets/Submit

Kind regards,
Tarik

---------- Post added at 12:03 PM ---------- Previous post was at 11:53 AM ----------

Hello Payza Advisor,plese solve my problem.I send a few e-mail.My last support ticket is
WNR-127-54554

THANKS

Hey Stana,

How are you, send our support that piece of ID, it looks like the attachment didn't make it through.

Regards,
Tarik

---------- Post added at 12:13 PM ---------- Previous post was at 12:03 PM ----------

We are aiming to get back to tickets quicker than ever, thanks for noticing

I had the account taken care of for you, you'll notice next time you log in.

Take care,
Tarik

hello Payza_Advisor

i wan't to downgrade my account from Personal Pro to Personal Starter so i submitted ticket today and got my response within few hrs itself and i am so happy to get a fast reply from you

but i when i downgrade i get the following message

The account cannot be downgraded because it was previously changed

and my previous ticket id HOI-982-90858

just help me to downgrade my account

right now i have not submitted any ticket regarding this do i need to submit a new ticket

thanks for your support