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23rd Aug 2012, 08:44 PM #16It begins...
This is common. 2CO is one of the worst companies out there and I've always steered clear of any and all merchants that exclusively use 2CO. If you use 2CO, expect to lose a lot of sales, even if they are perfectly legitimate.
I've attempted to buy services at a merchant who exclusively used 2CO. Perfectly legitimate transactions were denied 24+ hours after the transaction actually went through and was authorized. The merchant was at a loss for explanation and I told him he'd lose me as a customer (and probably many more) if he continued to use 2CO exclusively. Fortunately, he has since opened up and accepts more than just 2CO.
2CO will also disable/ban your merchant account with no explanation whatsoever. This is not new, it happens, and it will continue to happen. I get it that you want to be strict as far as fraud is concerned. But if you're going to be so damn good that your system declines perfectly legitimate payments, then well, I don't really know lol. There are so many options out there that I sometimes wonder why anyone would use 2CO unless they had absolutely NO OTHER option.
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