Is there anyone has problem with xsltel?

[Long]

This thread is totally unnecessary. Keep it in tickets. XSLtel provides sufficient support.

Long Reviewed by Long on 28th Jul 2012. Is there anyone has problem with xsltel? Hello, Is there anyone has problem with xsltel? They were good until this month. I already opened 2 tickets with them with no answer. And the last one was from 2 weeks ago :facepalm: It's not normal as they usually respond ticket within 1 day. http://i.imgur.com/Bm2kh.png Rating: 5

[Sonic]

This thread is totally unnecessary. Keep it in tickets. XSLtel provides sufficient support.

READ, READ!!

I already opened 2 tickets with them with no answer. And the last one was from 2 weeks ago

It's not normal as they usually respond ticket within 1 day.

[XSLTel]

READ, READ!!

2 weeks are very normal for very low priority service like Reverse Proxy. also the OP was switching his site A record each time he opens a ticket complaining about his site being down.

how do you think we can debug the problem when his site is hosted on another DC .

tbh I personally didn't reply to his ticket because we don't really want such weird clients

happy now !!

OP after you have refunded please ask mods to close this useless thread.

Highest Regards
Mohammed H

[KingOfDCP]

2 weeks are very normal for very low priority service like Reverse Proxy. also the OP was switching his site A record each time he opens a ticket complaining about his site being down.

how do you think we can debug the problem when his site is hosted on another DC .

tbh I personally didn't reply to his ticket because we don't really want such weird clients

happy now !!

OP after you have refunded please ask mods to close this useless thread.

Highest Regards
Mohammed H

I thought that I will not answer in this thread to keep your reputation but in case you call me "such weird client" I think I should write something.

May be with you, Reverse Proxy is low priority but with me, as a webmaster, when my site is down, it's a big issue. Then when it happens, I should point my site to original IP to keep it's online, shouldn't I?

If you really want to debug the problem, you can ask me to point my site to your service in time it's down. You can do that via skype. I also so something reached you on skype but you didn't ask that.

In fact, $5 is not very big with me, I asked for refund because I can't use your service in this month. It's good 3 months before until this month. And I don't make this thread to get refund, I just want to know is there any problem with your side when I can't receive any respond in 2 weeks. In hosting industry, I don't think 2 weeks is normal in any case. It's not difficult to use just 2 mins to reply my tickets. And if I don't make this thread, how can I receive your answer? So this thread is not useless at all.

Regards,

[sniffdog]

We don't support issues.