i agree with the above.
If at anytime there is going to be issues with support not being available due to real life situations, you need to convey that to customers.


Tickets not being answered for a week now...some guys cash being taken and product not being delivered.....there is more to this story than simple work got swamped or kids or family, i think and when i asked pre-sale questions about his staff

this is what he said
We have 1 Agent from NL & 1 Agent from India to offer over night support since our office is in the usa they offer support over night here while its day there. As far as our USA support base there is 4 of us i my self whom is the business development manager, my wife kelli who also has a tech back ground as a software engineer, Baraka M who is our web site / script development manager, And Raymond who is our level 2 tech. so total we have 6. We normally get things handled rather quickly.

So out of those 6....no response? Something doesn't add up

I do hope he comes back though because as I said he did seem like a real cool guy.
Micah Sin Reviewed by Micah Sin on . Servode.com: What's up? *Note: This is not a Review* I haven't been a customer that long by any means. Only like two weeks I want to first say that for now, my site seems to be fine and i don't have any issues as far as downtime(knock on wood) However, the support has basically died? I submitted a ticket on july 23rd asking could I go ahead and pay for August and September in advanced but i haven't been able to get any response a week later. Rating: 5