ServeDome.com - VPS services starting from $15/month (Netherlands)

[rexroger]

Everyone has to remember servedome is based in Singapore if anyone did any research its very late there in Singapore. And as i do not have access to everything or else i would be able to help more

DLow, I appreciate you working on this problem but accusing ServeDome customers of not doing "any research" is insulting. I'm well aware that SD is based in Singapore. I'm also well aware that ServeDome advertises 24/7 tech support and a 99.95% uptime guarantee. If you don't offer support when it's nighttime in Singapore then you should just say so.

Also, I submitted multiple tickets about the issue this morning and did not receive ANY response whatsoever. I had to search and find this forum to find out what was going on. A simple email would have gone a long way in easing my concerns about this problem. What about all of your customers who still have no clue what is going on with their servers?

[TippiE]

I don't work together with this company so I can't retrieve your backup so stop asking me on im please.
Thanks

[DLow]

@ rexroger

Im simply a lower level tech, And have been un-able to get ahold of Abhesihek i am still un-aware of what the actual issue is.

[ItsmYarD]

I don't work together with this company so I can't retrieve your backup so stop asking me on im please.
Thanks

So tippie you're saying you won't help me to retrieve my backup?

[msplash9]

heey Whats goin on ..?do we all loose our site data??

[lostindestiny]

Its been more than 12 hours that my VPS is down, can access website and Kloxo, Created a ticket 12 hours ago which is still not replied, Owner is offline here also.

Who am I supposed to contact??

I assume its a general issue with servedome's servers after reading other posts here, I hope they will fix it soon, but at least reply to tickets to let us know what the problem is.

[RonTY]

Ticket ID #143846 .Chk Plz

[LuDo8]

Servedome is one of the best in service and support...but there is clearly room for improvement...24/7 support should actually mean 24/7 support

They should assign someone the night shift, or at the very least give out personal numbers to their employees like Dlow or whatnot so they can be woken up during emergencies like this to remedy the problem. Instead of letting every customer sit around for the last 12+ hours CLUELESS about the situation.

Honestly, I've had nothing but downtime on their shared hosting, and I migrated over the VPS package only to have it completely go down...I'm definitely not getting anywhere close to 99.95% uptime.

[sunilthegreat4]

Any update down for 12hrs hope it's solved soon

[deepmob]

will ve get the site back???????????????????