I really need help on this:

One month ago I started a Rapidshare account and bought 990 rapids. That activated my Rapidshare Pro account and over the last 30 days I used up most of the 990 rapids. After 30 days, the remaining Rapids lapsed, as I knew they would. Here is the problem:

The other day, I renew the account and buy another 990 Rapids. All goes well. Rapidshare says "Account topped up with 990 Rapids." But when I go to the account details, it turns out they credited me for 990 Rapids, and then immediately subtracted them! I wrote Rapidshare support for help but didn't hear back, hence this post (I even called their phone support number in Switzerland and was left on hold for over 5 minutes with a repeating message; it wasn't a Skype call so I hung up before it got too expensive).

Were the 990 Rapids I purchased merely to reactivate the Pro account for another 30 days, and then I'm supposed to buy *another* 990 Rapids? If that is the case, why when I started the account did the purchase of 990 Rapids get me the Pro account for 30 days AND 990 Rapids? I don't want to waste money on buying another 990 Rapids just to have it substracted immediately. Thanks very much for any clarifications you can offer.
pop9362 Reviewed by pop9362 on . Rapidshare -- totally confused I really need help on this: One month ago I started a Rapidshare account and bought 990 rapids. That activated my Rapidshare Pro account and over the last 30 days I used up most of the 990 rapids. After 30 days, the remaining Rapids lapsed, as I knew they would. Here is the problem: The other day, I renew the account and buy another 990 Rapids. All goes well. Rapidshare says "Account topped up with 990 Rapids." But when I go to the account details, it turns out they credited me for Rating: 5