I heard some bad reviews about their shared hosting in this forum.If they are not refunding you then you will have to file a dispute with paypal.

You should get a vps from ServeDome.I recently purchased a vps from them and it was setup within 5 hours after payment.Their support is also very fast.cPanel was installed on my vps within 2 hours after opening a ticket about it.Their servers are network are also very fast.

Here is the link:

http://www.servedome.com/portal/cart.php?gid=3