BurstNET

[Angeix]

Subject and Description
Server down
Hello, Ip 64.120.147.245 is currently down,

Any idea why



Replies/Followups
Matt W 01-07-2010 - 05:54AM
I am going out to reboot your server now. It should be back online shortly.

If you need another reboot 2 hours or more after this request was submitted please open a new ticket.



Thank You,
Matt W.
Technical Support
BurstNET Technologies Inc.

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Lewis Jones 01-07-2010 - 05:55AM
Hello,

Has the Upgrades on the server been done,

Lewis Jones 01-07-2010 - 05:58AM
Hello,

I orderd 4x 250GB HDS, hardware raid 5, if the upgrades has taken place there will be no os on the system

Matt W 01-07-2010 - 06:02AM
What upgrades are you referring to? What is the order number/numbers?


Thank You,
Matt W.
Technical Support
BurstNET Technologies Inc.

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Lewis Jones 01-07-2010 - 06:03AM
3691996022 7197279949

comfirmation numbers

Lewis Jones 01-07-2010 - 06:19AM
Hello,

Basically all of this waiting days for stuff to be done, we have some valuable sales waiting to happen,

due to Burst we have servilely lost all of our profits this month pritty much makeing us bankrupt, and we have had several chargebacks because of burst. we have decided to stay with burst, but these upgrades need to be taken place asap or we will loose these sales not able to carry on with our company any longer.

Matt W 01-07-2010 - 06:32AM
I am escalating this ticket to our management in order to assist you further. Our management is in the office from 8AM - 6PM Eastern Standard Time, Monday through Friday, is on call 24 hours a day, and frequently checks the ticket system when not in the office. If this ticket requires immediate attention, management will be notified.

Thank you for being a valued BurstNET client.






Thank You,
Matt W.
Technical Support
BurstNET Technologies Inc.

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Lewis Jones 01-07-2010 - 08:06AM
How long for these to open,

Also i would like to ask,

can i have until the 15th to pay off the server due to it was about 6 days my server was offline due to burst not updateing the ips when they upgraded the port,

Lewis Jones 01-07-2010 - 08:44AM
Also,

i got told 24-48 hours, its been 50 Hours now.

Lewis Jones 01-07-2010 - 09:06AM
So Please get it done,

I will be checking back it is 14:07 now in the uk,

I will be checking back later on at 19:07

Hope it all to be done by then

Colin Joyce 01-07-2010 - 12:00PM
I am having our build team look into these now for you.


--
Colin Joyce
Customer Service Manager
BurstNET Technologies, INC.

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Lewis Jones 01-07-2010 - 12:08PM
Wow,

Taught you would never get back to me,

I just been sat here all them hours looking at the ticket

Lewis Jones 01-07-2010 - 01:49PM
Hello,

its been more then 48 hours now?

Lewis Jones 01-07-2010 - 02:49PM
How long now

Lewis Jones 01-07-2010 - 03:30PM
Any Updates ?????

Lewis Jones 01-07-2010 - 04:32PM
Hello,

Its midnight now in the UK,

And nothing has been done nearly 50 hours

Colin Joyce 01-07-2010 - 04:37PM
We sent you an e-mail asking if you want software or hardware raid.

That is the only hurdle.


--
Colin Joyce
Customer Service Manager
BurstNET Technologies, INC.

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Lewis Jones 01-07-2010 - 04:47PM
Hello,

I did not get the email,

I clearly want hardware raid thats wat it says on my package

Lewis Jones 01-07-2010 - 05:10PM
So How long now for the upgrades,

Lewis Jones 01-08-2010 - 08:59AM
Hello,

It has been past the due date now and i have lost all the money i can possiablly earn i have lost loads due to burst,

Please can you get this sorted

Lewis Jones 01-08-2010 - 01:41PM
How long now has been 68 Hours out of the given 48 hours.

Justin C. 01-08-2010 - 04:28PM
Hello,

I am building your server now.

Thank You,
Justin Cummings

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Lewis Jones 01-08-2010 - 05:16PM
Hello,

How long until this task is completed etc,

Is there anyway u can hook up kvm for 30 mins so i can do the os install myself.

Justin C. 01-08-2010 - 05:18PM
Hello,

The os is already installed and I am just trying to add the nic for your private lan.

Thank You,
Justin Cummings

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Lewis Jones 01-08-2010 - 05:26PM
hello,

Thanks,

But i didin't order a private lan

Justin C. 01-08-2010 - 05:27PM
Hello,

Sorry your server is installing now. I sent the wrong message before.

Thank You,
Justin Cummings

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Lewis Jones 01-08-2010 - 05:28PM
hello,

ok, no problem, james do you have any better core 2 quad cpus, in stock for the server.

Justin C. 01-08-2010 - 05:31PM
Hello,

Currently we are waiting on a shipment of cpus.

Thank You,
Justin Cummings

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Lewis Jones 01-08-2010 - 05:31PM
Hello,

Thanks James.

Lewis Jones 01-08-2010 - 05:32PM
How long for the os reinstall,

Justin C. 01-08-2010 - 05:35PM
Hello,

I am not sure it is installing slow because it is building the raid so while it does this the server usually runs slow.

Thank You,
Justin Cummings

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Lewis Jones 01-08-2010 - 05:37PM
Wat raid does the server have ?

Justin C. 01-08-2010 - 05:40PM
Hello,

It is a hardware raid 5 like you ordered.

Thank You,
Justin Cummings

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Lewis Jones 01-08-2010 - 05:41PM
I know that

wat type 3ware

Justin C. 01-08-2010 - 05:43PM
Hello,

It is an adaptec.

Thank You,
Justin Cummings

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Lewis Jones 01-08-2010 - 05:45PM
Are they any good

Justin C. 01-08-2010 - 05:47PM
Hello,

Yes they are good cards.

Thank You,
Justin Cummings

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Lewis Jones 01-08-2010 - 05:48PM
Is there any updates on how far along it is now,

Lewis Jones 01-08-2010 - 05:52PM
Also, may i ask you something,

the connection i am on, a vps had 800 connections.
and i started getting ping rates of 800ms upwards

Lewis Jones 01-08-2010 - 06:06PM
Any update on the progress and wat stage

Lewis Jones 01-08-2010 - 06:19PM
Hello,

I would like to know as i have had about 2 weeks of downtime now,

Lewis Jones 01-08-2010 - 06:33PM
Any response

Justin C. 01-08-2010 - 06:50PM
Hello,

Your server was reinstalled and I am now sending it to support to get finished up.

Thank You,
Justin Cummings

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Lewis Jones 01-08-2010 - 07:02PM
Hello,

How long now for it all to be done

Andrew R 01-08-2010 - 07:22PM
Lewis,

Once we receive your build information from our build department, we'll get this done. You'll receive a welcome letter and a reply in this ticket when that has been done. I do not have an ETA for you currently.

Andrew Richards
Systems Administration Support
BurstNET Technologies, Inc.
Scranton, PA 18501-0591 USA
Toll Free - 1-877-BURSTNET
Local/Intl. - 570-343-2200
----------------------------
Terms and Policies https://www.burst.net/policy.shtml
----------------------------

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Lewis Jones 01-08-2010 - 07:23PM
Hello,

Wat do you need to do it it,
I would of thaught it would of been already done in the install.

Andrew R 01-08-2010 - 07:24PM
Final configuration and OpenVZ installation primarily.

Andrew Richards
Systems Administration Support
BurstNET Technologies, Inc.
Scranton, PA 18501-0591 USA
Toll Free - 1-877-BURSTNET
Local/Intl. - 570-343-2200
----------------------------
Terms and Policies https://www.burst.net/policy.shtml
----------------------------

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Lewis Jones 01-08-2010 - 07:25PM
ok thanks,

Andrew you have the best ticket replys out of the most of the staff at burst well done.

Andrew R 01-08-2010 - 07:41PM
Your welcome. I've had to send this server back to our build room to have them correct a hardware issue, but this should be back in my hands shortly.

Andrew Richards
Systems Administration Support
BurstNET Technologies, Inc.
Scranton, PA 18501-0591 USA
Toll Free - 1-877-BURSTNET
Local/Intl. - 570-343-2200
----------------------------
Terms and Policies https://www.burst.net/policy.shtml
----------------------------

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Lewis Jones 01-08-2010 - 07:42PM
Hello,

Wat hardware issue ?

Lewis Jones 01-08-2010 - 07:43PM
This is really annoying me now firstly burst,

I orderd a port upgrade they changed the ips didin't tell me wat the new ips was and then you updated the ips like 7 days later and i don't get compensated back for that,

Lewis Jones 01-08-2010 - 07:44PM
I am not waiting another 24/48 hours for this to get fixed.

Angeix Reviewed by Angeix on 9th Jan 2010. BurstNET Subject and Description Server down Hello, Ip 64.120.147.245 is currently down, Any idea why Replies/Followups Matt W 01-07-2010 - 05:54AM Rating: 5

[Saime]

wtf? ......

[Addicted]

so this is just a rant about your host?

[Angeix]

Hello,

Kinda Yes,

Just a support ticket of there poor customer service

and the ticket replys kinda like a bad review

[Addicted]

this is why i don't like shared or resellers, rather deal with the server myself... you learn over time to deal with issues like this yourself don't leave it to shitty support like you have.

[Angeix]

Well Most of the providers i use reply within mins and get stuff like this fixed within 4 hours,

[Addicted]

then find another host, posting your rant here is useless... take it up with them and tell them how helpful they have been.

[Angeix]

I am not moveing providers as it puts a lot of stress under our staff, and our customers, am just simply posting a support ticket warning people that they should not go with burst, as this is how they handle support tickets,

[Jesse]

Haha I love the part where you try to seem like a big ol' business man going broke because of 6 days of downtime, yet your going to a extremely budget host with such small pockets for opening a business

But really now, burst has been awesome for me. Never waited longer then 10 min for a support ticket answer even after hours

[Steven]

seems poor hosting service wasting your time and money search for a better host