I know it is not good to lose your data and do not have a backup, this is not good, since it happened to me. But I believe that an unmanaged vps backups are the responsibility of the user. However hardware problems can happen, I used the Sauravhosting and the same thing happened to me, I not even made judgments and accusations here in the forum. Why I am aware of problems that can happen;
I am a customer of the xsserver only two months ago but I can tell, they are decent people, and has excellent support, 24 hours a day, are very attentive and helpful.

Xsserver is a Good Company and Gryal A reliable person. Is that i think