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  1.     
    #101
    Banned
    We can shift all clients to new server now and when this server will be up we will shift there backups to new server

    We really dnt want to make our clients down
    thats why we have announced FREE 1 MONTH HOSTING for every client

  2.     
    #102
    Member
    Website's:
    yourdomain.com
    wow thats great. can you do it now? or we'll wait for a couple of hours?

  3.     
    #103
    Banned
    Website's:
    budgetvds.com hilohost.com wdispatch.com
    Here what actually happen as many people know it doesn't take more over then 72 hours to resolve a ddos attack.

    *** From robert6951@msn.com to aarshad9691@hotmail.com
    robertf2010: Hello are you there ?
    *** Ali signed on at 1:41 PM.
    robertf2010: Hello are you there ?
    ADollarHost: hi
    ADollarHost: yes
    robertf2010: How long will it take to fix the ddos attack ?
    ADollarHost: r u an existing customer?
    robertf2010: I was going to order from you the same day before you were experience the ddos attack.
    ADollarHost: actually the datacenter is woring hard on server
    ADollarHost: according to there report server will be up tonight
    robertf2010: What actually happen to the server ?
    ADollarHost: its ddos and it has dameged hardware of server
    robertf2010: Was it an HDD failure ?
    robertf2010: I hope you've backups of all accounts.
    ADollarHost: yes its hard disk failure and we have all backups

    Be honest with your clients some will understand the problem and same won't understand the problem frankly of all the best choice would be is to be honest with your clients at all time no matter what the problems is this why you can gain trust of them.

  4.     
    #104
    Member
    I've NEVER heard of a DDOS attack causing a hard drive to fail - anyone else?
    Sorry but what your saying don't seem right..

    You sure you have backups?
    It's amazing, being in a community can cause hate. Competitors or not - DDOS isn't cool :)

  5.     
    #105
    Banned
    i dont think he as backups my big guess hes had someone hack is server and reck everything and now hes trying is best to return it which is a big doubt

  6.     
    #106
    Member
    Me too, but its better to explain what happened, instead of saying they will be back in a few hours.

  7.     
    #107
    Banned
    any people want a host that reliable then pm me i have 3 places im my vps directadmin panel aswell very reliable server with servedome im offshore

    so pm what you need and budget and i get back to you

  8.     
    #108
    Member
    Website's:
    yourdomain.com
    if its true? I think I/we need a refund asap.

  9.     
    #109
    Member
    Quote Originally Posted by accyuklad View Post
    any people want a host that reliable then pm me i have 3 places im my vps directadmin panel aswell very reliable server with servedome im offshore

    so pm what you need and budget and i get back to you
    Come on thats just rude - let the client decide not just jump in on other peoples problems.

    It be like me saying: "Goto WRZHost we are the best with 100% Uptime and super cheap" when in fact we all have issues which cannot be prevented with at times.

    I'm sure these people have it under control (I hope for the clients anyways)
    It's amazing, being in a community can cause hate. Competitors or not - DDOS isn't cool :)

  10.     
    #110
    Banned
    That's it

    We really apologize for what happened and now we have decided to shift all clients to other server as the data center is not providing us correct info.

    We are creating new accounts of all clients and shifting them to new server and when this server will be ok our team will transfer the backups to the new server...

    As compensation we are offering 1 month free hosting to all existing clients. 1month balance will be added to each client profile and its his/her will how to use it.

    Further more we are willing to make any refund.....

    Just let our domain nameservers take effect......

    We really do not want to lose the trust of customers but it is all because of data center miss guiding us...

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