I own WRZhost.com again! Please make suggestions.

[kohkindachi]

You keep going about saying "it takes time". Your clients has their business to do too please....at least tell them an ETA? Do u know what's that? Around 3 days, around 5 days, 1 year, 10 years ...... etc..learn to make your clients feel confident again(or give us a hint that we're not going to get our paid server back, at least) and not round and round and in the end we're still worrying more than you..

Thx

I worked from 6am to 6am yesterday to get everything in order.
I had to send out a lot of mails about bills,reboots, etc... and you know it takes a bit of time before you get replies from datacenters so that's why I decided to do that first, without servers there are no clients and vice versa.
Today I decided to start with answering all support tickets so you can expect a reply within a couple of hours with a solution to your problem.
Clients can also expect a mass mail with more info and future plans.
Support will go through whmcs again and not through kayako so please if you had any tickets open on kayako just open a new one on whmcs at
http://www.wrzhost.com/billing

You got to give me a bit more time than a day to sort things out.
I thank everyone for the suggestions.

kohkindachi Reviewed by kohkindachi on 25th Sep 2010. I own WRZhost.com again! Please make suggestions. Hi KWWH members I own wrzhost again after a few weeks of misery. The debt they left is still pretty high but I have a lot of money coming in and I can cover this already with my personal payments. I need suggestions now guys, I've been out of the hosting scene for a year and I want to hear what do you guys suggest to improve wrzhost. For support please use the mediums that are intended for wrzhost support. mail = support@wrzhost.com (mail me directly at kevin@wrzhost.com) Rating: 5

[TippiE]

I did submitted a support ticket (View Ticket #862089) as soon as I posted here at the same time and still waiting for the reply.

There are 3 tickets left which I will reply to soon, I just came online.
All the tickets are answered as fast as possible, I know the support team answered some this morning and I will do the rest now.

You keep going about saying "it takes time". Your clients has their business to do too please....at least tell them an ETA? Do u know what's that? Around 3 days, around 5 days, 1 year, 10 years ...... etc..learn to make your clients feel confident again(or give us a hint that we're not going to get our paid server back, at least) and not round and round and in the end we're still worrying more than you..

Thx

I wish I could say exactly when servers would be back but since it's been about a year that I managed wrzhost I don't know yet how fast setups and reboots are done during weekends etc...
I'm doing my best to get all the servers up again and I'm sorry if it's taking longer than you expected.