RapidSpeeds.com - 100Mbps/1Gbps Unmetered Dedicated Servers, From ?95 (NL & US)

[Nexthost]

I can't believe they did that too you, If I was replacing a unresponsive hard drive, or stick of ram, I would check if it worked, double check it worked, and even triple check it worked correctly, and make sure everything is going good, and nothing seems out of the ordinary.

So they installed new hardware, started it up and didn't even bother to see if it worked correctly? What makes no sense is if they actually replaced the hardware which I kinda doubt, the chance of another one failing back to back is like one in a hundred thousand.

I know I offer 4 hour hardware replacement on all of my servers, at no extra cost to my dedicated server customers, and for example if a hard drive failed, I would install a new one, re-load the operating system, and I would install the BAD hard drive, and I would let the customer see if they can recover any data off it, which in 60% of the times they are able to recover some or all of there data. But I've never heard of anyone NOT checking to see if it boots properly, and I've never in my entire life heard of two things of hardware failing back to back.

Maybe they have DESKTOP machines for there dedicated servers, that gives it a greater chance of failure, because desktop machines that like OHV offer aren't designed to run 24/7 365 days a year unlike enterprise drives.

Example what you get from most cheap provider, or low quality data centers.
"Enterprise drives are specifically designed for 24x7 use, and have a mean time between failure (MTBF) of 1.2 million hours. Compare
this to desktop drives found in typical dedicated servers that are designed for 8x5 use, and have a MTBF of 700,000 hours."

[kunc86]

wah.. so sad you get bad server in here. but I have 3 server in here. and all server is in very good condition. 100% uptime. never downtime. downtime only when leaseweb in maintenance. and their speed is fast. and looks they now will upgrade the new rack so that's why their support now take some times. can't wait for next week. they told that they will change the route so we can get 1 gbps speed not capped in 500 mbps anymore. this cool right ?

[Lifetalk]

I can't believe they did that too you, If I was replacing a unresponsive hard drive, or stick of ram, I would check if it worked, double check it worked, and even triple check it worked correctly, and make sure everything is going good, and nothing seems out of the ordinary.

So they installed new hardware, started it up and didn't even bother to see if it worked correctly? What makes no sense is if they actually replaced the hardware which I kinda doubt, the chance of another one failing back to back is like one in a hundred thousand.

I know I offer 4 hour hardware replacement on all of my servers, at no extra cost to my dedicated server customers, and for example if a hard drive failed, I would install a new one, re-load the operating system, and I would install the BAD hard drive, and I would let the customer see if they can recover any data off it, which in 60% of the times they are able to recover some or all of there data. But I've never heard of anyone NOT checking to see if it boots properly, and I've never in my entire life heard of two things of hardware failing back to back.

Maybe they have DESKTOP machines for there dedicated servers, that gives it a greater chance of failure, because desktop machines that like OHV offer aren't designed to run 24/7 365 days a year unlike enterprise drives.

Example what you get from most cheap provider, or low quality data centers.
"Enterprise drives are specifically designed for 24x7 use, and have a mean time between failure (MTBF) of 1.2 million hours. Compare
this to desktop drives found in typical dedicated servers that are designed for 8x5 use, and have a MTBF of 700,000 hours."

I don't know about their hardware. I don't know if they use server grade or desktop grade hardware. But that is not the issue. The issue is that they failed to check a new hardware installation and now are either ignoring or not bothering with my ticket.

My issue is with the fact that I was assigned a support rep who is everything but professional in his approach.

My issue is with the fact that what should have taken them a few hours to get resolved, is still pending 24+ hours later.

My issue is with the fact that neither of the owners seem to be concerned about this, despite reassuring me that they'd get this looked into.

My issue is with the fact that however good hardware they have, their support is literally zero. And they and/or their engineers/techs are incompetent with handling it.

wah.. so sad you get bad server in here. but I have 3 server in here. and all server is in very good condition. 100% uptime. never downtime. downtime only when leaseweb in maintenance. and their speed is fast. and looks they now will upgrade the new rack so that's why their support now take some times. can't wait for next week. they told that they will change the route so we can get 1 gbps speed not capped in 500 mbps anymore. this cool right ?

My server was running fine, until it had a hardware issue. Since then, it's been hell to get it up and running. For someone the size of RapidSpeeds, I'm quite surprised they've handled this with so many delays and zero professionalism.

Craig said he and Darren were busy yesterday attending some meetings. It's no longer yesterday. It's today. I'd like to see what excuse he has for his support being non existent today.

[RDP-Hosting]

********, what are you even doing here, blackmailing a company because they are better than you? Your site show how pro you are, oh, I forgot, you don't have one, all you got is a client system.

@LifeTalk, I understand that this must be indeed hard for you. But it must be said, I had issues to and I was constantly updated, I even just received a mail that Craig and Darren are just back from the Netherlands and that there may be some issues with 2 racks. I really do believe in the possibilities of RapidSpeeds, I got 7 servers there and all of them are running just fine. With you, shit just happened, and it's not possible to change RAM with a KVM you know, so all Craig and Darren can do is call EvoSwitch and wait for them to do something. There support is not too bad, I mostly get a reply within the hour. And I know the guy you are talking about, I will not name him here, but he's just very friendly, and fixes all of my issues.


Haha, n3xthost is indeed pro, even his company name is censored.

Regards

[Nexthost]

RPD-HOSTING ROFL! You actually got the nerve to talk about my site? YOUR MAIN PAGE IS A PRE-MADE FREE TEMPLATE, AHAHAHAHAHAH AND YOU GOT THE NERVE TO TALK ABOUT MINE? Wow go learn a thing or two and let me know when your 11 years old.

How in the fuck am I "blackmailing a company" you need to stop smoking crack and read what I posted since you have no idea what your talking about.

Funny part is I don't even need a website to get customers, my website wasn't online for the past 2+ months and I was pulling in 10-15 customers every week, I guess that tells you something.

Your company is what? 30 days old if that and you got the nerve to talk about me, lol wow.

[RDP-Hosting]

Hey,

The template is one that is legally bought from Envato and it is still better than nothing. Since you are censored from KWWHunction I don't believe anything of the client story. Certainly not with the attitude you have and the language you use. You are everything except pro. I got 7 server running with RapidSpeeds, whatever you try here, RapidSpeeds is and stays the bests, their support is better than 100TB, which I had a lot of issues with. Even their prices and speeds are better.


Regards

[viruz99]

WTF ******** - many other sites use same template i.e : hq-rdps.com

Do you know how many hosting companies use same templates with a few minor changes

So what if it is a pre-made template , atleast the service is good

Edit :

Lol even his name is censored (n3xthost)

[kunc86]

Hey,

The template is one that is legally bought from Envato and it is still better than nothing. Since you are censored from KWWHunction I don't believe anything of the client story. Certainly not with the attitude you have and the language you use. You are everything except pro. I got 7 server running with RapidSpeeds, whatever you try here, RapidSpeeds is and stays the bests, their support is better than 100TB, which I had a lot of issues with. Even their prices and speeds are better.


Regards

I agree with you... I never seen in any company that admin teach the user how to use KVM via teamviewer. Only in rapidspeeds they do this to me. wow 7 server ? cool. mine only 3... hahahaha..... ^^ this is the best. and if any trouble with hardware we can only wait to from evoswitch. because they handle all for the handware.

and is there any wrong if the call us buddy ? This more friendly then they call us "sir" and don't be so strict about this. and in my company if I call my client sir. they ask me to call him buddy. don't call sir..

[Lifetalk]

@LifeTalk, I understand that this must be indeed hard for you. But it must be said, I had issues to and I was constantly updated, I even just received a mail that Craig and Darren are just back from the Netherlands and that there may be some issues with 2 racks. I really do believe in the possibilities of RapidSpeeds, I got 7 servers there and all of them are running just fine. With you, shit just happened, and it's not possible to change RAM with a KVM you know, so all Craig and Darren can do is call EvoSwitch and wait for them to do something. There support is not too bad, I mostly get a reply within the hour. And I know the guy you are talking about, I will not name him here, but he's just very friendly, and fixes all of my issues.

Regards

Well, I haven't been constantly updated. I've simply been told that I'll be given an update when something gets done about that. That's hardly called being constantly updated and that's barely any info or insight to what is happening.

I don't really know how good they were to you, but if a 'company' takes 36 hours and does not resolve an issue, and/or does so with a half assed attitude and their resolution does not work, then they aren't professional.

And honestly, where exactly did I mention that I wanted them to change the RAM via KVM? Why did you assume that? Did you bother reading my posts?

What I said, and I'll say it again, was crystal clear. They swapped the RAM once, it did not work. They swapped it again, and booted the system and DID NOT BOTHER TO TEST IT. Is that clear, now?

The system was NEVER tested after the RAM swap. I was told this:
http://screensnapr.com/v/S82ngB.png

I immediately logged into KVM (because I could not connect to the server via SSH), and I see a fatal error notice requiring a F1/F2 action. I tried to continue but the server kept on rebooting after the Grub loader 2 stage.

So, I told them this:
http://screensnapr.com/v/i7oRYB.png

And the reply I got was:
http://screensnapr.com/v/q5KDmu.png

I don't want people 'buddying' me around. I want action. He used the word 'pronto'. Does he know what it means? Since I reported the error almost immediately after they told me the issue had been corrected, they would have been on line or in contact with the technicians, right?

10 hours later, I had nothing. No response. No access logs in the KVM panel. What do I deduce? No one had bothered to look into my system. 10 hours is enough time to re-check my system and get their shit fixed. But no, they couldn't be arsed.

I replied to my ticket again and told them it was pissing me off. I told them what the error was. I told them what the logs were telling me. I gave them an interpretation of that error from DELL's website.

5 hours later, this is the reply I get:
http://screensnapr.com/v/Qu7Jei.png

Is that any insight? No. Is that him trying to reassure me that 'things are getting looked into'? Yes. That's what they have been doing for the past 36 hours. Constantly reassuring me that everything is being worked on but I don't see anything happening. I don't see progress. An issue that could have been fixed within a reasonable timeframe, had they been competent in the least, is unresolved 36 hours from when I first reported it.

This is what I replied to the above response:
http://screensnapr.com/v/GNMUW2.png

I had suggested that they get my hard drives swapped to another identical system but did that ever happen? No. They gave me the option of getting it done, but did they act on it? No.

Judge for yourself. I'm going to be posting my experience with them, that's a given. I don't want anyone else going through this nightmare, so I'll make sure people who care about their business think twice and spend a little more money with a better provider who doesn't just sit around reassuring their customers that 'everything will be alright and is being worked on'.

Shit happens, true. And although I hope it never happens with you, if by an unlucky and unfortunate chance it does, you'll see how 'good' RapidSpeeds is and how 'timely' their resolutions are.

[RDP-Hosting]

Ok LifeTalk, but the RAM not being tested is at the end of EvoSwitch. And I believe most of you issues are not being resolved because they are busy resolving the issues with 2 other racks.