Problems with wrzhost.com

[speedofpain]

To refer to why i say this... there are many reason but i only need to look for the short convo i had today with them.

David Hall
Client 30/12/2010 16:46
Im getting billed 2 times from you guys.

Dec 29, 2010 Recurring Payment To WRZhost Completed Details Recurring Payment To WRZhost 0EE310541L596313A -$27.45 USD

Dec 30, 2010 Payment To Kevin Opdekamp Completed Details Payment To Kevin Opdekamp 8J524446Y2863854P -$29.95 USD

Why is this?

IP Address: 68.207.138.44
David Hall
Client 30/12/2010 16:51
And on top of this my sits havent worked in about 12 hours.

Kevin Jones
Staff 30/12/2010 17:23
Dec 29, 2010 Recurring Payment To WRZhost Completed Details Recurring Payment To WRZhost 0EE310541L596313A -$27.45 USD

Please charge this back.

Your site is down because a client abused the server and the datacenter blocked it.


Regards,

Kevin J.
WRZhost.com CEO
Contact details:
mail = support@wrzhost.com (mail me directly at kevin@wrzhost.com)
msn = support@wrzhost.com
skype = wrzhost
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David Hall
Client 30/12/2010 17:27
And you was going to tell me this when? how do i fix it? you charge me 2 times and then dont even have the service enough to warn me about my sites? wtf is wrong with you people?

speedofpain Reviewed by speedofpain on 30th Dec 2010. Problems with wrzhost.com To refer to why i say this... there are many reason but i only need to look for the short convo i had today with them. Rating: 5

[Hawk]

Moved to the correct section.

[hatem20]

Sorry to hear that but it's your fault, didn't you read enough reviews about that company before going with it?

Hopefully everything will get resolved as soon as possible.

[AndroidApps]

They should've informed you better but you did get a fairly speedy reply.
They are probably already resolving your issue?

Do a charge-back and ask them if they can fix it asap for you.
If they don't.. get another provider.

[speedofpain]

Well the guy that owns the site is very well looked upon on this site... id hate to know he is treating users liek this and yet still comes here to open arms.

[TippiE]

You always have to create a topic on KWWHunction everytime you need support?

You were charged the first time because your subscription probably still points to the old paypal which anthony made.
I told you to charge it back.

The second payment is to wrzhost.

About the downtime:
I replied to your ticket:

30/12/2010 17:36
That's because you're on the same server as the client who abused the server. The whole server is down.
I said I already sent a mail to our datacenter to unblock the ip.


Regards,

Kevin J.
WRZhost.com CEO
Contact details:
mail = support@wrzhost.com (mail me directly at kevin@wrzhost.com)
msn = support@wrzhost.com
skype = wrzhost

Client


30/12/2010 17:35
My site dont say its suspended its just not working... and its odd that everyone found out about this but for me, the "persons" host.

Im going to need my sites back online like... NOW. Im sorry but you didnt just find out all this info you have knows this and that either means your making it up... or i should have known about this well before now.
Kevin Jones
Staff


30/12/2010 17:31
I can add credits to your account if you can't charge it back.
And we can monitor the server and send you a mail everytime it goes down but that's obsolete I think.
Our datacenter blocked the ip because a client was hosting malware,there is nothing we can do about that.
We already asked our datacenter to unsuspend it.


Regards,

Kevin J.
WRZhost.com CEO
Contact details:
mail = support@wrzhost.com (mail me directly at kevin@wrzhost.com)
msn = support@wrzhost.com
skype = wrzhost

Client


30/12/2010 17:27
And you was going to tell me this when? how do i fix it? you charge me 2 times and then dont even have the service enough to warn me about my sites? wtf is wrong with you people?



And about always coming back to KWWHunction : that's because I'm honest and open about everything.
You really don't want to hear my opinion right now.

[el_jentel1]

You always have to create a topic on KWWHunction everytime you need support?

He only wants attention and to make some small group gang up on you or your hosting site. It's sad and frustrating. If they were at fault, they'll never admit it.

It's always the "man's" fault, never theirs!

[CyberHacK]

I've heard load of good things about WrzHost. I would stick with them. Every host has their problems remember that .

[speedofpain]

They should've informed you better but you did get a fairly speedy reply.
They are probably already resolving your issue?

Do a charge-back and ask them if they can fix it asap for you.
If they don't.. get another provider.

Another thread here says there shutting down... odd i didnt hear about it. Another provider isnt just so easy to get, or move too.

Sorry to hear that but it's your fault, didn't you read enough reviews about that company before going with it?

Hopefully everything will get resolved as soon as possible.

The guy that owns the place is here a lot, id hate to know he does this shit and just keeps coming back here to open arms.

Tippie honestly shut up... i always come here because it seems im always dealing with shit from you. My sites been down over 12 hours and yet i hear nothing about it from you guys at all untill i complain? wtf service is this?

[AndroidApps]

@tippie Great reply. It seems some e-mails where "left out" in the OP.