DonkieHost wont give refund - Ridiculous!!

[sniffdog]

I ordered RL last night from Darkra.

I think it's the best RL I ever had. Speeds are pretty good. You get 11 premium accounts and a few bonus scripts like an upload host editor and an feature filled MTN.

The only thing I miss is the ability to add my own premium (Rapidshare) and Auto Transload is a hit and miss.

RAR/UNRAR and deleting files take a jiffy and the server 'feels' like it's not oversold amd always responds fast. The server load is 1% (highest was 15% for 10 seconds).

Refund and Disputes:
All payments to DonkieHost are non-refundable after 7 days account activation period, 3 days for Rapidleech accounts. This includes any one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. You can NOT open any dispute to paypal, your card issuer or any other third party. If you do so, your account will be terminated immediately. Your refund request will be cancelled and no refund will be provided. Setup fees are not refundable.
No refund on cancellation of dedicated servers.

From a legal standpoint, there is no mention when a refund takes place and when not. So, the argument that it's only when the server is down is futile. Furthermore, Donkiehost doesn't provide a demo so you're are required to pay first before being able to test it.

You can NOT open any dispute to paypal, your card issuer or any other third party. If you do so, your account will be terminated immediately.

Opening a dispute with Paypal is a right of the account holder. I would say that such a strangle article is illegal. It would impend the limitation of rights of the Paypal holder.

[Ashleyuk1984]

Latest reply from DonkieHost

Not are incorrect, when you buy a service you must check a box that says "I have read and agree to the Terms of Service" and if your click the link opens the page with the terms that is this http://foro.donkiehost.com/terminos.php also in the mail with details of access to Rapidleech are reminded to read our terms.
We know that there are customers of different countries but we can not put the terms in all possible languages.
Regards

My Response

I refer to my previous messages!!! I would like a response to these please.

The terms and conditions are different. This is not my fault. How was I suppose to know that your Terms and Conditions that you have provided me with - in my language - are incorrect ??

IT IS YOUR RESPONSIBILITY TO UPDATE YOUR TERMS AND CONDITIONS SO THAT THEY MATCH IN ALL LANGUAGES THAT YOU PROVIDE.

If you had Terms and Conditions that were in Arabic, and it said that I would have to pay £300 after 2 months of use, would you uphold that??
Would you make your customers pay £300 ??

[Sponge Bob]

I ordered RL last night from Darkra.

I think it's the best RL I ever had. Speeds are pretty good. You get 11 premium accounts and a few bonus scripts like an upload host editor and an feature filled MTN.

The only thing I miss is the ability to add my own premium (Rapidshare) and Auto Transload is a hit and miss.

RAR/UNRAR and deleting files take a jiffy and the server 'feels' like it's not oversold amd always responds fast. The server load is 1% (highest was 15% for 10 seconds).

Hmmm then i wonder hy this dude did not like the server.

What he mentioned on the ticket was the issue for the MD5 which he was told that he will be able to give his and it will be added but yet he is not satisfied. There should be a reason as to why a person is not satisfied.

Its like buying a car today and driving it, after 2 days u say i am not satisfied, without any reason they aint gonna refund u back...

[Profit]

Of course they are Sponge Bob because every customer to a car company counts! TO A COMPANY LOOKING TO BE SUCCESSFUL, THEY WILL MAKE SURE ALL CLIENTS LEAVE HAPPY, REGARDLESS OF IF THEY LOSE OUT.

[Sponge Bob]

Of course they are Sponge Bob because every customer to a car company counts! TO A COMPANY LOOKING TO BE SUCCESSFUL, THEY WILL MAKE SURE ALL CLIENTS LEAVE HAPPY, REGARDLESS OF IF THEY LOSE OUT.

Ok fine but in this case at least he should say why he is not happy. What he wanted the company was ready to offer it.

The main point here is before he bought the thing i guess its written that he does not get FTP nor cPanel access to edit files which he knew but yet he wanted to do the MD5 which the host is telling him to give his md5 and they will add it.

They did not say anything bad. The rest i guess is in their TOS. Well i havent read it.

[Ashleyuk1984]

I e-Mailed them AGES ago, asking for a demo account so I could see their speeds. They said that they do not provide a demo account, but they do provide a 3 day money back guarantee. THIS IS STILL MENTIONED ON THEIR WEBSITE, and it is still mentioned in their Terms and Conditions that THEY provide in English on their website, that if I am unsatisfied with the service then I will get a refund.

PROOF EMAIL HERE

http://img3.imagehyper.com/img.php?i...f0866219c40670

They are CLEARLY not upholding there own words!!!

[Prazsky]

Well Donkiehost is furnishing some laughable excuses here to not refund you. They will lose more customers and more money as a result eventually due to this bad publicity than profiting by cheating you.

If anyone from Donkiehost is here, do the right thing and refund the guy according to your "English" TOS

[accyuklad]

i not ad a single problem with there rapidleech usa

[Sponge Bob]

I e-Mailed them AGES ago, asking for a demo account so I could see their speeds. They said that they do not provide a demo account, but they do provide a 3 day money back guarantee. THIS IS STILL MENTIONED ON THEIR WEBSITE, and it is still mentioned in their Terms and Conditions that THEY provide in English on their website, that if I am unsatisfied with the service then I will get a refund.

PROOF EMAIL HERE

http://img3.imagehyper.com/img.php?i...f0866219c40670

They are CLEARLY not upholding there own words!!!

Hey well you need to follow their TOS which ever they think is right lol. But most of the time go for sites that say.

Money back no questions asked that way whatever reason you have or not to like the service they are entitled to give u a refund.

[Ashleyuk1984]

From DonkieHost.
Totally ignored my previous questions....

Sir, I dont have permission to modify or translate the terms, I can just copy and paste them as they are on the page. As I said before, if you do not understand use a translator. In any case i can clarify you certain points of the terms but not translate all.
Regards

WHAT A JOKE!!!!!!!!

My Response

You totally ignored my previous question
So I ask you again.....

If you had Terms and Conditions that were in Arabic, and it said that I would have to pay £300 after 2 months of use, would you uphold that??
Would you make your customers pay £300 ??

ALSO.
PLEASE EXPLAIN THIS!!!!

Back on the 21st November, I submitted a ticket, and asked for a Demo of your service.
On the 22nd November, you replied and said that you do not provide demo accounts, but you do provide 3 day money back. "Ticket ID: 545738" CHECK THIS!!