DaringHost.com - cPanel, 5GB Space, 300GB Bandwidth from $5/month (Russia)

[p2p4ever]

@Mark96
No, I have tried this, even on different computers. 50% off on next invoice wont cover the loss already done, this is 2nd time. I can't pay to my developer again and again. I am still expecting Daring has backups, if not how they discriminate between sites for backup. If it was a complimentary service then they shouldn't have assured this and should have mentioned clearly. I, here on KWWHunction showed my support on last time this happened. But I feel I would be wrong in my last decision if I have to ask my developer to start from scratch third time.

i do agree with him on that...whats happening here?

[DaringHost]

I have answered every support ticket and PM.
This thread is not a support thread. If you have a question, need help, or would like to comment on something then please:

Open a ticket: http://www.daringhost.com/billing/submitticket.php
PM me: http://www.besthostingforums.com/pri...=newpm&u=14369
Send me an email: admin@daringhost.com
Add me on MSN: support@daringhost.com

[funxlab]

Daring,
When this happened last time and many of your customers (except a few) were standing with you, at that time you didn't say that this isn't a support thread. I know NO host can afford having a support thread here but only sale thread.

But what if I get a reply of support ticket that doesn't address my problem and looks like a 'template' where should I go ? You may lose a customer but about me paying to my developer every time? Last time when this happened you and your partner assured that redundent backups will be taken and sent to an email address. Now what is the criteria of taking backups ? Even if you were doing that for free (due to your Datacenters issues or hard drive problems) your assurance means you are taking a responsibility.
Sorry but I can't say Daring is best when you put it on Datacenter everytime, you didn't run but you haven't fullfil your assurance as well and you have no idea what loss of time and money one would suffer because of that.

Regards.

[Zaertix]

I assured that redundant backups would be taken IF you ELECTED To take them. I've said at least on THREE posts to open a TICKET to have it done. I have only had a single user request such. And so, what can I do if you don't ask for it?

As to Daring and his external. Through server moves, client loss, server loss, and a lot of problematic deals as well as some real life stuff, he most likely forgot to set it all up. And can you honestly blame the guy? He's running a business virtually by himself. Is that me making an excuse for him? Maybe. But come on, he is only human.

As to not knowing what was lost, I lost about 9 months of work, as well as hundreds of hours of code that I can't get back on a site that is now back in pure beta to be restructured. So yes I'm quite aware of what was lost. And Daring is as well, because I haven't left him alone about it.

I personally don't appreciate the issues, but we have to remember, if the DC has shitty raid setup or their drives are shitty, no matter WHAT, we can't help if hardware fails. We as clients/hosts can't send them donations to buy better shit. Trust me, I wish we could.

While I personally share in your pain, I do have the extend the branch of, yes there should have been more precaution taken, and yes, some of the blame is ours. But as a whole, unless you REQUEST backups, it is NOT the hosts responsibility to make backups for you.

So I will say it yet again.

If any clients wish to have redundant backups put in place that are hosted personally by ME, and not on any server or any VPS or anything of the sort, please please please PLEASE, open a TICKET on DaringHost.com under the BackUp category. I will PERSONALLY set it up and test it until it is working to it's fullest (which takes about 5 minutes.)

Clear enough for you now?

And Daring, sorry for replying here and making another topic for them to ask for support on, but still, it had to be made. Sue me later kay?

-Z

[funxlab]

And when the Ukraine server goes live, I'll be offering a redundant backup option for all clients, as to avoid data loss.

My mistake, but may be some lazy customers of daringhost haven't read every post in this thread that somewhere else here you have mentioned that it will be provided if a ticket will be opened. Or someone like me to whom you ask again to know if it is clear don't see that it is an "option". Now I think not everyone is intelligent enough to avail a free option to secure data loss of their websites specially when they are on server that may have an issue any time. But then who wants to lose their website and not backup ? I feel this should be your marketing tool that see we may crash any time but we will always keep a backup for you...or you will prefer customers leaving and yelling on you ?

But if it is always expected that customers show patience and cooperate in bad times of host, why not host show a little generosity of sending an email to their customers that backup option is available if they want to avail (I am not talking just about myself). Not all your customers might be on KWWHunction to know that you offer redundant backups..are they ?

I will really appreciate if Daringhost comes with a support thread here and other hosting providers follow.

[Zaertix]

But if it is always expected that customers show patience and cooperate in bad times of host, why not host show a little generosity of sending an email to their customers that backup option is available if they want to avail (I am not talking just about myself). Not all your customers might be on KWWHunction to know that you offer redundant backups..are they ?

I am in no way the host. I do not control what Daring does or what he sends out.

If you notice though, when you go to submit a ticket, there's BEEN an option for backups. It's been there for weeks. Common sense would tell you if you want to inquire about backups to do so there. Wouldn't it? Or am I hoping that everyone knows how to read simple english?

It would be wrong of me to market the fact that there might be a server crash at any moment. That would be poor marketing and advertisement for Daring.

'OH hey come on down to Daringhost, where at any moment there might be a server crash, BUT I offer redundant backups so you're safe' Yeah that would be a deal breaker for most people.

Personally I don't control what Daring advertises and what he doesn't. If he feels it isn't necessary to push my offer to his customers, all I can do is post where I can and have that ticket option there on the support page.

What else do you want from me? I'm not a fairy. I have no magic powers, I can't force you to read.

[DaringHost]

In the end you are responsible for your own data, just like I am responsible for mine. My account (daringhost.com) gets backed up daily onto a server that is not located where daringhost is. Not only is it backed up to an external server, but I take own backups and save them directly to my PC. Since I take multiple backups of my data, guess how much data I have lost due to hardware failures? None. Not a single KB.

If your data is so important to you, why wouldn't you do everything you possibly can to secure it and make sure it doesn't get lost. If you buy a car, would you only have 1 set of keys to it? If you own a house, would you only have one set of keys to get in? Why would you only have one copy of your data, if it is that important to you?

Anything can go wrong with a hard drive at anytime. This includes anything from the production server hard drive, the backup server hard drive, and my own PC hard drive. Redundancy is key when it comes to data. It is always important to be prepared for the worse, because the worse will happen.

You are 100% correct in saying that not all of Daring Host's clients come from KWWHunction. Not everyone can find the thread on KWWHunction, but everyone can view Daring Host's website, which is why I posted updates on their throughout the day.

[funxlab]

I am in no way the host. I do not control what Daring does or what he sends out.

If you notice though, when you go to submit a ticket, there's BEEN an option for backups. It's been there for weeks. Common sense would tell you if you want to inquire about backups to do so there. Wouldn't it? Or am I hoping that everyone knows how to read simple english?

It would be wrong of me to market the fact that there might be a server crash at any moment. That would be poor marketing and advertisement for Daring.

'OH hey come on down to Daringhost, where at any moment there might be a server crash, BUT I offer redundant backups so you're safe' Yeah that would be a deal breaker for most people.

Personally I don't control what Daring advertises and what he doesn't. If he feels it isn't necessary to push my offer to his customers, all I can do is post where I can and have that ticket option there on the support page.

What else do you want from me? I'm not a fairy. I have no magic powers, I can't force you to read.

Zaertix

You have been representing Daringhost 1st. You are still doing the same. I have addressed everything you said, If you have read my reply this should be clear to you that I am reading you.
2nd, To see that there are backup option, one needs to go to support client area. Last time it happened in start of July and backup option was available after that, During 1st server down Daring was available on chat mostly on his site...so you are saying that everyone should log into client area even when things got better after 1st down time in July and explore from drop down list to see options available ? But host can't send an email telling all clients that this option is available. And then again...are all Daringhost customer on KWWHunction ?

@Daring you should clear Zaertix position when he/she is replying on Daringhost behalf.

__________________
Added after 37 minutes:

@Daring, you are right, customers should keep a backup of data, but then why Hosts offer backup services then ? After 1st crash in start of July when things got back on track, redundant backup option came after that ..right? do you feel customers should still login in client area to explore that option when everything is going smooth for four weeks ?

Top ranking hosts offer backup options, but this isn't death of their business..this shows they are concered about users' data and no way gives an impression that they are vulnerable to crash any time.
Sadly, I will not be on Daringhost anymore. My one site is already on Godaddy now. But I sincerely wish you best of luck in your business, for your cooperation and concern during 1st crash in July.

[Zaertix]

funxlab,

You are clearly missing the point of everything I've said. YES a customer should log in to the client area when there's a problem. It's called opening a support ticket. While you go through the Client Area's Ticket menu, you will see the BACKUP category.

As to talking on Daring's Behalf, I am doing no such thing. I'm personally defending MY PERSONAL OFFER for redundant backups. Did I in the course of my speech mention Daring and what he could have done, Yes. Did I ever once say WE AT DARING HOST NEED YOU TO DO THIS. Maybe, I don't remember. Am I part of DaringHost, to an extent yes. But not enough one to supplement what he says.

What you are missing funxlab, is exactly what Daring just said. It is on YOU to secure your own data. We, out of the kindness of our hearts (Daring as a host, and myself as a client) offered backups. Was I supposed to beg Daring to email you guys so you knew? No. Were you supposed to (those that DO visit here, (the ones who are primarily complaining about this,)) supposed to realize that I've said open a ticket about 4 times now? YES!

It all boils down to this exact statement. This is directly to YOU funxlab, not any other customer.
It is not MY responsibility to worry about if you can read or not. If you couldn't see (because you do visit this forum and this thread a lot,) that I and/or Daring offered backups, and you KNEW you needed to open a ticket for one of us to start doing the backups, why didn't you?

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Now onto your little questions.

There is no 'drop down list' on the client area. It's in the SUPPORT TICKET area. My word.

To what Daring can/can't does/doesn't wants/won't do, I have no control over. So stop asking me about that.

And yes, I feel customers log in and open support tickets almost daily, because I see them do it. So yes they would see the backup option for a ticket. So your entire argument here is invalid.

[funxlab]

Zaertix,
I expected that you will read my posts, understand the logic of what I am saying before replying. If opening a support ticket isn't a big job to do, an email to all customers is more easy specially when an email comes from host asking customers to stand with them in bad times. If no one else is yelling his time, then read my post in start of July, people were yelling but I showed my support for Daringhost.

Anyways, no more argument with you as you don't officially represent Daringhost and your position isn't clear to me, I knew only the guy who runs Daringhost, I liked his dealing and giving factual position to his customer except this crash thing that recently happened. I fear for his business if he has some unofficial support.