Hello,
We were online at that time and flooded with requests, You can always send in a ticket and we reply under 30 minutes, Please be kind to share your WHMCS email here you have registered with us, We have a guaranteed 12 hours setup time and we follow it. Altough no current order has taken 12 hours, All are done in 1 hour.

We were getting alot of Spam orders atm and we were still working and getting the orders done in 1 hour.

If your order is taking more time, Please check your Spam folder, Most of the times we have sent the Welcome email and it goes to Spam folder. Also, If it is not done under 2 hours, Please send in a ticket and we'll get back to you in under 30 minutes, Its really hard to maintain 30 minutes reply times and we are currently doing that.

Regards