I dint intended to reply but!

@Jason,

That doesn't means that we aren't professionals. Fact is if you see it clearly, he has been refunded twice, not gonna repeat the reasons again. He want's something more than what he pays for, if we were being unprofessional we would have had others bashing us. We just said what he wanted in reality and by that we don't become unprofessional but that was just a suggestion for him as he wasn't satisfied with what we offered him.