Department: Support Departament Date: 05/09/2011 08:57 Ticket Number: #189994 Subject: nameservers problems Status: Customer-Reply Urgency: High 05/09/2011 08:57
Wayne Meza || Client http://www.intodns.com/desiadda.info old and new nameservers collide with each other in my domain zone.

my domain provider tell me this:- hosting provider should take care of establishing the new nameservers as valid and get rid of the old ones.

you have old nameservers listed for the domain in your domain zone file. You should contact your hosting provider to update nameservers for the domain. Please check the link: http://www.intodns.com/desiadda.info

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do to this problem my site keep going down

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IP Address: 24.53.72.141

05/09/2011 09:48
TheHosting ME || Staff Don't worry. Everything works with the DNS.

If you have any further questions or concerns feel free to contact us again.
Regards,

06/09/2011 00:17
Wayne Meza || Client yes i have question do to that i am getting down time as my dns connecting to old host right now... not connecting the one i am using right now

see this pic guys
http://i26.lulzimg.com/a9e82e.png

06/09/2011 00:20
Wayne Meza || Client here those guys replied me http://community.namecheap.com/forum...php?f=6&t=3839

06/09/2011 01:25
TheHosting ME || Staff If our nameservers doesn't work for you, you can create your own from namecheap I believe so?

Regards,

06/09/2011 02:47
Wayne Meza || Client bro your nameserver are fine... just that my dns never update them... i have added
Nameserver 1: ns1.thehosting.me (174.142.234.90)
Nameserver 2: ns2.thehosting.me (64.15.156.231)

but it's connecting other ip don't know y
195.162.68.30 there my domain connecting... when i have added your nameserver like 5 or 6 days a go

but can you guys just make sure there are not problems frm here...

Sorry for my bad English,

06/09/2011 03:20
Wayne Meza || Client 21:13Catherine P.: Hello, you've contacted Live Support! Please give me a minute to look through the question you asked.
21:13Raj: http://www.desiadda.info/
21:13Raj: look that site
21:14Raj: i have posted big Q
21:14Catherine P.: Please hold on, I'm checking
21:16Raj: i want my site to connect too Nameserver 1: ns1.thehosting.me | Nameserver 2: ns2.thehosting.me
21:16Raj: but it's not
21:16Raj: as it's my setteting i put those nameserver over 1 week now
21:18Raj: this is seting http://i26.lulzimg.com/fb85a7.png
21:18Catherine P.: As I can see, in the SOA record ns1.nextoffshore.com is listed as primary nameserver, that's why the domain is resolving to ns1.nextoffshore.com and ns2.nextoffshore.com nameservers
21:19Catherine P.: Please contact your hosting provider to fix the SOA record
21:19Raj: why i can remove that
21:19Raj: i did and they replay this http://community.namecheap.com/forum...php?f=6&t=3839

06/09/2011 03:32
Wayne Meza || Client 21:29Raj: http://www.intodns.com/desiadda.info
21:29Catherine P.: Please view the following:
21:30Catherine P.: ~ $ dig desiadda.info +trace ; <<>> DiG 9.8.0 <<>> desiadda.info +trace ;; global options: +cmd . 490178 IN NS e.root-servers.net. . 490178 IN NS i.root-servers.net. . 490178 IN NS b.root-servers.net. . 490178 IN NS g.root-servers.net. . 490178 IN NS h.root-servers.net. . 490178 IN NS k.root-servers.net. . 490178 IN NS j.root-servers.net. . 490178 IN NS m.root-servers.net. . 490178 IN NS c.root-servers.net. . 490178 IN NS l.root-servers.net. . 490178 IN NS a.root-servers.net. . 490178 IN NS f.root-servers.net. . 490178 IN NS d.root-servers.net. ;; Received 512 bytes from 127.0.0.1#53(127.0.0.1) in 0 ms info. 172800 IN NS b2.info.afilias-nst.org. info. 172800 IN NS b0.info.afilias-nst.org. info. 172800 IN NS a0.info.afilias-nst.info. info. 172800 IN NS c0.info.afilias-nst.info. info. 172800 IN NS a2.info.afilias-nst.info. info. 172800 IN NS d0.info.afilias-nst.org. ;; Received 434 bytes from 192.112.36.4#53(g.root-servers.net) in 258 ms desiadda.info. 86400 IN NS ns2.thehosting.me. desiadda.info. 86400 IN NS ns1.thehosting.me. ;; Received 80 bytes from 199.254.49.1#53(c0.info.afilias-nst.info) in 51 ms desiadda.info. 14400 IN A 64.15.156.231 desiadda.info. 86400 IN NS ns1.nextoffshore.com. desiadda.info. 86400 IN NS ns2.nextoffshore.com. ;; Received 99 bytes from 174.142.234.89#53(ns2.thehosting.me) in 146 ms
21:30Catherine P.: The domain desiadda.info resolves to ns1.thehosting.me and ns2.thehosting.me and after that is referred to ns1.nextoffshore.com and ns2.nextoffshore.com
21:31Catherine P.: So, the issue is from thehosting.me side

06/09/2011 05:31
Wayne Meza || Client 23:14Raj: look my domain www.desiadda.com and you will know what im talking abut
23:15Vicky B.: Hello, you've contacted Live Support! Please give me a minute to look through the question you asked.
23:16Vicky B.: Please, hold on.
23:21Raj: http://geo.flagfox.net/?ip=195.162.6....desiadda.info
23:21Raj: and it's not conneting to my nameserver
23:22Raj: it's conneting to some other name sure
23:22Raj: nameserver^
23:23Vicky B.: When were the nameservers changed?
23:23Raj: more info http://community.namecheap.com/forum...php?f=6&t=3839
23:23Raj: i changed my nameservers 1 week back or more days go
23:25Vicky B.: Thank you.
23:25Vicky B.: Please, hold on.
23:27Vicky B.: Raj, as I can see the domain is pointed to your nameservers properly on our side. It is pointed to ns1.thehosting.me and ns2.thehosting.me. Please contact your hosting provider to investigate it on their side.
23:28Raj: they are saying everything working fine there too
23:28Raj: now if there is no problem both end what do i do
23:29Vicky B.: Raj, please contact your hosting provider to check the settings for your domain or the content.
bro read this all and let me know fast