"Speaking the truth"

All of the major database accounts were suspended for security reasons while apache and php were being recompiled, didn’t think people wanted their config files publicly disabled on their domains. Since you mentioned that you moved all of your sites I couldn't verify with you that the account needed to be unsuspended or not. I have unsuspended the account due to this forum, as my email went unanswered about your service.

You can bash the way things were done all you want. The attack was set to be a DDOS and DOS attack; the firewall stopped the brunt of the attack and enabled all of the sites to stay online without crashing the server. The DOS attack was causing most of the slow down which was fixed. It took time to go through all of the new reseller accounts that thehostingpalace acquired and make sure all of the virus scans and everything didn't turn anything up to make sure it wasn't a internal server "job" so to speak. Sorry I was too thorough for your liking. I explained every step of the way what was going on and kept most of the sites online during this time even though it was slow. Slow uptime is a lot better than server crashing. You paid for a full year of hosting which is non-refundable after the intro period. The space you have for a year is active and you can do with it what you chose within the limits of the account. A refund will not be given due to something that was fixed and obviously wasn't proved or a "lack of administration" on our behalf. It was an attack on a shared server that was prevented and solved.

I have disabled the "server status" for the time being as we're still going through and making sure the server has been secured.

-Greg
Owner of TheHostingPalace