I think that you are not aware that WRZHost is the oldest host around KWWHunction and tippie is already aware and i believe he is trying to acomplish the Uptime,High Speed and the rest you mentioned above.
Hello,
Iam fully aware of all of this.
I didn't try WRZHost before, I have just mentioned how my favorable webhost would be.
And hope that my reply will help TippiE.

How do you expect from a host to reply to your ticket within 5 minutes (you said that's maximum, that means you expect a reply within a few seconds?)
Do you find this impossible?
I will not mention any example of webhost that do so, cause i don't want to advertise any company, i didn't used to do so, but there are many.

Try any host, no one with fullfill your requirment.
That is why i have said 'If you have the above things, your host will be number one.'
At least he should try to do so.

With my best regards,
DoctorX